Patient Relations Rep II - Front Office - FPG Neurology, Sarasota

Sarasota Memorial Hospital; Sarasota (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Sarasota Memorial Hospital in Sarasota, FL is seeking a friendly, detail-oriented Front Desk/Patient Access representative for the Neurology department. You will manage patient scheduling, check-in, checkout, and follow-up activities, ensuring accuracy and courtesy in every interaction.

You will act as a liaison between physicians, patients, the facility, and the insurance company, handle collections at checkout, and maintain strict confidentiality.

Qualifications

• Must have computer, keyboard and data input skills.
• Pleasant and professional demeanor.
• Ability to establish and maintain effective working relationships.
• Demonstrated initiative and self-direction.
• Ability to perform multiple tasks simultaneously with proficiency.
• Dependability/reliability.

Responsibilities

• Perform patient scheduling, check-in, checkout and follow-up activities.
• Act as liaison between physician, patient, facility and insurance company.
• Handle collections of monies from patient at time of checkout.
• Maintain compliance with all standards.
• Observe strict confidentiality in dealing with patients and patient information.

Skills

Data entry

Customer service

Relationship building

Initiative

Multi-tasking

Reliability

Education

High School Diploma, GED or Certificate

Tools

EHR/EMR

Microsoft Office

Job description

Department

Neurology

Job Summary

Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.

Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization's Mission, Vision, and Values. Behaviors and attitude support achievement of the system's goals in Service, People, Finance, Quality and Growth.

Required Qualifications

• Require computer, keyboard and data input skills.
• Require pleasant and professional demeanor.
• Require skill in establishing and maintaining effective working relationships.
• Require demonstrated initiative and self-direction.
• Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Require dependability/reliability.

Preferred Qualifications

• Prefer some college or vocational training.
• Prefer a minimum of one (1) year of experience in a physician office.
• Prefer knowledge of EHR/EMR.
• Prefer knowledge of medical terminology.
• Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
• Prefer a professional, neat appearance with strong oral and written communication skills.
• Prefer basic knowledge of third party payers.

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

Employment Screening Requirements

As part of Sarasota Memorial Health Care System's commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/