Patient Relations Rep II - Front Office

Sarasota Memorial Health Care System; Sarasota Heights (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Sarasota Memorial Health Care System is seeking a detail-oriented administrative professional for the BJ Assessment & Diagnostic Clinic. Responsibilities include patient scheduling, check-in/out, and coordinating follow-up activities with physicians, staff, and insurance providers.

The role requires strong data-entry skills, professionalism, multitasking ability, and reliable performance in a healthcare setting. Background screening is part of the employment process.

Qualifications

• Must have basic data entry and strong communication skills.
• Ability to manage multiple tasks with accuracy and efficiency.
• Demonstrated reliability and professional demeanor in a healthcare setting.

Responsibilities

• Schedule patient appointments and coordinate with physicians and staff.
• Assist with patient check-in/check-out and follow-up communications.
• Serve as liaison between patients, physicians, facility and insurance companies.
• Handle payments and basic collections at checkout.

Skills

Data entry

Professional demeanor

Multitasking

Communication

Reliability

Education

HS Diploma or GED

Some college

Tools

EHR/EMR

MS Office

Scheduling software

Job description

Department

BJ Assessment & Diagnostic Clinic

Job Summary

Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.

Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values. Behaviors and attitude support achievement of the system’s goals in Service, People, Finance, Quality and Growth.

Required Qualifications

• - Require computer, keyboard and data input skills.
• - Require pleasant and professional demeanor.
• - Require skill in establishing and maintaining effective working relationships.
• - Require demonstrated initiative and self-direction.
• - Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• - Require dependability/reliability.

Preferred Qualifications

• - Prefer some college or vocational training.
• - Prefer a minimum of one (1) year of experience in a physician office.
• - Prefer knowledge of EHR/EMR.
• - Prefer knowledge of medical terminology.
• - Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
• - Prefer a professional, neat appearance with strong oral and written communication skills.
• - Prefer basic knowledge of third party payers.

Mandatory Education

• HS EQ: High School Diploma, GED or Certificate
• M-F 8:00-16:30

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/