Patient Relations Rep II - Front Office

Sarasota Memorial Health Care System; Sarasota (FL); Presencial; USD 32 000 - 38 000; Tempo integral

Resumo da oferta

Sarasota Memorial Health Care System is seeking a front desk professional for the BJ Assessment & Diagnostic Clinic. You will handle patient scheduling, check-in/check-out, and follow-up activities, acting as liaison among physicians, patients, the facility, and insurers.

The role emphasizes confidentiality, accuracy in data entry, and professionalism. A Monday–Friday schedule from 8:00 to 16:30 is expected, with a focus on service, quality and patient experience.

Qualificações

• Must have computer, keyboard and data input skills.
• Must have pleasant and professional demeanor.
• Must be able to establish and maintain effective working relationships.
• Demonstrated initiative and self-direction.
• Ability to perform multiple tasks simultaneously with proficiency.
• Dependability and reliability required.
• Prefer some college or vocational training.
• Prefer 1 year of experience in a physician office.
• Prefer knowledge of EHR/EMR.
• Prefer knowledge of medical terminology.
• Prefer MS Office suite (Word, Excel, Outlook, PowerPoint, Access).
• Prefer professional appearance with strong oral and written communication.
• Prefer basic knowledge of third party payers.

Responsabilidades

• Manage patient scheduling, check-in and checkout processes.
• Serve as liaison between physicians, patients, facility and insurance company.
• Handle collections at checkout in a compliant manner.
• Maintain strict confidentiality of patient information.
• Demonstrate a positive attitude and align with the organization’s Mission, Vision and Values.

Conhecimentos

Data entry

Multitasking

Professional demeanor

Communication

Attention to confidentiality

Formação académica

High School Diploma

Ferramentas

EHR/EMR

MS Office

Descrição da oferta de emprego

Department

BJ Assessment & Diagnostic Clinic

Job Summary

Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.

Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values. Behaviors and attitude support achievement of the system’s goals in Service, People, Finance, Quality and Growth.

Required Qualifications

• Require computer, keyboard and data input skills.
• Require pleasant and professional demeanor.
• Require skill in establishing and maintaining effective working relationships.
• Require demonstrated initiative and self-direction.
• Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Require dependability/reliability.

Preferred Qualifications

• Prefer some college or vocational training.
• Prefer a minimum of one (1) year of experience in a physician office.
• Prefer knowledge of EHR/EMR.
• Prefer knowledge of medical terminology.
• Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
• Prefer a professional, neat appearance with strong oral and written communication skills.
• Prefer basic knowledge of third party payers.

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

M-F 8:00-16:30

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/