Patient Relations Rep II - Front Office - FPG Neurology, Sarasota

Sarasota Memorial Health Care System; Sarasota Heights (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Sarasota Memorial Health Care System seeks a patient service representative in Neurology to manage patient scheduling, check-in/check-out, and follow-ups. You will serve as a liaison among physicians, patients, and the insurance company while handling collections at checkout.

The role requires strong computer and data entry skills, a professional demeanor, and the ability to multitask in a fast-paced medical office environment, while upholding confidentiality and compliance standards.

Qualifications

• Must have computer, keyboard and data input skills.
• Must maintain a pleasant and professional demeanor.
• Must establish and maintain effective working relationships.
• Must demonstrate initiative and self-direction.
• Must be able to perform multiple tasks simultaneously with proficiency and reliability.

Responsibilities

• Schedule patients and manage check-in and checkout processes.
• Serve as liaison between physician, patient, facility and insurance company.
• Handle patient collections at checkout.
• Maintain strict confidentiality of patient information.
• Adhere to compliance standards and organizational mission, vision, and values.

Skills

Computer skills

Data entry skills

Pleasant demeanor

Interpersonal relationships

Initiative and self-direction

Multitasking

Dependability

Education

High school diploma or GED

Some college or vocational training

Tools

EHR/EMR

Microsoft Office (Word, Excel, Outlook, PowerPoint, Access)

Medical terminology

Job description

Department

Neurology

Job Summary

Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.

Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values. Behaviors and attitude support achievement of the system’s goals in Service, People, Finance, Quality and Growth.

Required Qualifications

• Require computer, keyboard and data input skills.
• Require pleasant and professional demeanor.
• Require skill in establishing and maintaining effective working relationships.
• Require demonstrated initiative and self-direction.
• Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Require dependability/reliability.

Preferred Qualifications

• Prefer some college or vocational training.
• Prefer a minimum of one (1) year of experience in a physician office.
• Prefer knowledge of EHR/EMR.
• Prefer knowledge of medical terminology.
• Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
• Prefer a professional, neat appearance with strong oral and written communication skills.
• Prefer basic knowledge of third party payers.

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/