Patient Relations Rep II - Front Office | FPG OB/GYN @ Rand Blvd | Sarasota

Sarasota Memorial Health Care System; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

The Sarasota Memorial Health Care System is seeking a Patient Relations Rep II to handle patient scheduling, check-in, checkout, and follow-up activities. This role serves as a liaison among physicians, patients, the facility, and the insurance company, ensuring smooth administrative flow and accurate collections at checkout.

Applicants should maintain strict confidentiality, demonstrate initiative, and provide courteous service consistent with the system’s mission and values.

Qualifications

• Computer, keyboard and data entry skills required.
• Pleasant and professional demeanor required.
• Ability to establish and maintain effective working relationships.
• Demonstrated initiative and self-direction.
• Ability to perform multiple tasks simultaneously with proficiency.
• Dependability/reliability required.

Responsibilities

• Handle patient scheduling, check-in, checkout and follow-up activities.
• Serve as liaison among physician, patient, facility and insurer.
• Assist with collections of monies from patients at checkout.
• Maintain compliance and patient confidentiality.
• Model the organization’s Mission, Vision, and Values in daily interactions.

Skills

Data entry

Professional demeanor

Relationship building

Self-motivation

Multitasking

Dependability

Education

High School Diploma

Tools

EHR/EMR

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Microsoft Access

Job description

Job Summary

The Patient Relations Rep II is responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities.

Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.

Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values. Behaviors and attitude support achievement of the system’s goals in Service, People, Finance, Quality and Growth.

Required Qualifications

• Require computer, keyboard and data input skills.
• Require pleasant and professional demeanor.
• Require skill in establishing and maintaining effective working relationships.
• Require demonstrated initiative and self-direction.
• Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Require dependability/reliability.

Preferred Qualifications

• Prefer some college or vocational training.
• Prefer a minimum of one (1) year of experience in a physician office.
• Prefer knowledge of EHR/EMR.
• Prefer knowledge of medical terminology.
• Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
• Prefer a professional, neat appearance with strong oral and written communication skills.
• Prefer basic knowledge of third party payers.

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

Work Days/Shift/Start Time

Monday - Friday

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/