Patient Relations & Care Coordination Specialist

Apria; Concord (NH); On-site; USD 33,000 - 37,000; Full time

Job summary

Accendra Health is seeking a dedicated customer liaison who maintains strong relationships with current accounts and patients. The role ensures patients have the required home healthcare equipment and coordinates orders, scheduling, and billing steps.

The position involves traveling to and supporting multiple accounts, serving as the primary contact for orders, documenting all steps, and promoting products and services when appropriate.

Qualifications

• High School diploma required.
• At least 2 years of related experience.
• Must be 21 years of age or older at the time of hire.
• Demonstrated ability to build and maintain solid working relationships with internal and external customers.
• Geographically located within the assigned territory.
• Must possess a valid driver's license.
• Participate in ongoing training to remain qualified for the essential job functions.

Responsibilities

• Acts as a single point of contact for a specific account or accounts.
• Responds to customer needs, concerns and complaints in a timely manner.
• Consults with clients and referral sources on products and necessary equipment.
• Obtains all documentation to be scanned and batched at the Branch.
• Manages all follow‑up functions with the account, post set‑up.
• Oversees all transactions from a specific account, including referral sources.

Skills

Business Acumen

Problem Solving/Analysis

Communication Proficiency

Personal Effectiveness/Credibility

Education

High School diploma

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health is seeking a dedicated customer liaison who maintains strong relationships with current accounts and patients. The role ensures patients have the required home healthcare equipment and coordinates orders, scheduling, and billing steps.

The position involves traveling to and supporting multiple accounts, serving as the primary contact for orders, documenting all steps, and promoting products and services when appropriate.