Patient Care Liaison & Account Coordinator

Byram Healthcare; Montpelier (VT); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

401(k) Plan

Paid time off (PTO)

Paid parental leave

Domestic partner benefits

Mental, physical, and financial well‑b

Well-being programs

Job summary

Accendra Health is seeking a patient-focused account liaison who maintains relationships with current accounts and ensures patients have the equipment needed for home healthcare.

You will respond to needs and concerns, coordinate orders and documentation, and schedule deliveries, while promoting our products and services to support continued care.

Join a team that delivers care beyond traditional settings and contributes to improving patient outcomes through reliable, compassionate service.

Qualifications

• High School diploma is required.
• At least 2 years of related experience.
• Must be at least 21 years of age or older at the time of hire.
• Must hold a valid driver’s license.
• Geographically located within the assigned territory.

Responsibilities

• Acts as a single point of contact for a specific account or accounts.
• Responds to customer needs, concerns and complaints in a timely manner.
• Consults with clients and referral sources on products and necessary equipment.
• Obtains all documentation to be scanned and batched at the Branch.
• Manages all follow-up functions with the account, post set-up.
• Oversees all transactions coming from a specific account(s), including all referral sources.
• Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
• Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.
• Assesses patient’s needs and promotes company products/services at office visits, as appropriate.
• Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s).
• Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments.
• Assists medical groups and/or other provider groups to understand the products and services available under the contract.
• Assists in the utilization process as well as transitioning members related to capitation switch outs.
• Coordinates patient services with physicians and medical groups.
• Identifies and develops strategic relationships within the institution that will enhance patient care.
• Participates in the institution’s quality assurance/performance improvement initiatives as requested.
• Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services.
• Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions.

Skills

Business Acumen

Problem Solving/Analysis

Communication Proficiency

Personal Effectiveness/Credibility

Education

High School diploma

2 years related experience

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health is seeking a patient-focused account liaison who maintains relationships with current accounts and ensures patients have the equipment needed for home healthcare.

You will respond to needs and concerns, coordinate orders and documentation, and schedule deliveries, while promoting our products and services to support continued care.

Join a team that delivers care beyond traditional settings and contributes to improving patient outcomes through reliable, compassionate service.