Patient Care Relationship Specialist

Accendra Health; Dallas (TX); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid time off

401(k) Plan

Life Insurance

Disability coverage

Parental leave

Domestic partner benefits

Wellness programs

Job summary

Accendra Health is seeking a field-based role focused on maintaining relationships with current accounts/patients, ensuring required home healthcare equipment is available to support patients’ needs. You will coordinate with physicians, care teams, and referral sources to ensure timely orders, documentation, and service scheduling.

The position emphasizes strong communication, problem-solving, and organizational skills to support patients, families, and healthcare partners in a home healthcare

Qualifications

• High School diploma required.
• At least 2 years of related experience.
• Must be 21 years of age or older at the time of hire.
• Demonstrated ability to build and maintain solid working relationships with internal and external customers.
• Learn and comply with Department of Transportation and POV requirements for safe use of Apria vehicles.
• Geographically located within the assigned territory.

Responsibilities

• Acts as a single point of contact for a specific account or accounts.
• Responds to customer needs, concerns and complaints in a timely manner.
• Consults with clients and referral sources on products and necessary equipment.
• Obtains all documentation to be scanned and batched at the Branch.
• Manages all follow-up functions with the account, post set-up.
• Oversees all transactions coming from a specific account(s), including all referral sources.
• Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
• Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.
• Assesses patient’s needs and promotes company products/services at office visits, as appropriate.
• Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s).
• Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments.
• Assists medical groups and/or other provider groups to understand the products and services available under the contract.
• Assists in the utilization process as well as transitioning members related to capitation switch outs.
• Coordinates patient services with physicians and medical groups.
• Identifies and develops strategic relationships within the institution that will enhance patient care.
• Participates in the institution’s quality assurance/performance improvement initiatives as requested.
• Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services.
• Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions.
• May instruct patients on basic use of respiratory therapy equipment and other equipment/services as trained.

Skills

Business Acumen

Problem Solving

Communication

Credibility

Education

High School diploma

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health is seeking a field-based role focused on maintaining relationships with current accounts/patients, ensuring required home healthcare equipment is available to support patients’ needs. You will coordinate with physicians, care teams, and referral sources to ensure timely orders, documentation, and service scheduling.

The position emphasizes strong communication, problem-solving, and organizational skills to support patients, families, and healthcare partners in a home healthcare