Patient Relations Assistant/UKHC

University of Kentucky; Lexington, Northern (KY, KY); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

The University of Kentucky’s Nephrology Clinic is seeking a Patient Relations Assistant to provide frontline registration in the outpatient setting. You will greet patients, verify insurance, manage cash, and prepare medical records to support seamless patient flow.

You will also schedule appointments, obtain patient records, and communicate with patients by phone and in person while helping to improve attendance and accurate record keeping across the clinic.

Qualifications

• The ideal candidate will have extensive customer service experience and able to communicate in a calm and helpful manner during stressful and/or crisis situations.
• Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.

Responsibilities

• Greeting patients and handling front desk registration in the outpatient Nephrology Clinic.
• Insurance verification and cash handling.
• Medical record preparation and scheduling of appointments.
• Procuring new patient records and communicating information with patients by phone and in person.
• Answering telephone and supporting clinic initiatives to improve patient attendance and attendance records.

Skills

Customer service

Data entry

Attention to detail

Communication

Confidentiality

Teamwork

Multisystem access

Job description

Required License/Registration/Certification

None

Physical Requirements

Requires handling of average-weight objects up to 25 pounds, or standing/walking and sitting for long periods of time.

Shift

Monday – Friday, variable hours.

Job Summary

The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience.

The Nephrology Clinic seeks an individual to provide front desk registration in the outpatient clinic; primary responsibilities include, but are not limited to, greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephone. This position supports the efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records.

The University of Kentucky considers the health, safety and well-being of our entire community to be a top priority.

Skills / Knowledge / Abilities

The ideal candidate will have extensive customer service experience and able to communicate in a calm and helpful manner during stressful and/or crisis situations. Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.

Does this position have supervisory responsibilities? No

Preferred Education/Experience

3.5 years experience required. Customer service in a medical setting

Deadline to Apply

Deadline to Apply 09/10/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

• * Please indicate your years of paid work experience with patient registration.
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 3 years
  • More than 3 years, up through 5 years
  • More than 5 years
• * Please indicate your years of paid work experience with appointment scheduling.
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 3 years
  • More than 3 years, up through 5 years
  • More than 5 years
• * Please describe a time when you when out of your way to provide excellent customer service.

  (Open Ended Question)

Required Documents

• Resume

Optional Documents

• Cover Letter