Customer Access Assistant/UKHC

UK HealthCare; Lexington (KY); On-site; USD 22,000 - 34,000; Full time

Job summary

UK HealthCare in Lexington, KY seeks a Customer Access Assistant to answer calls from physicians, route to the appropriate clinics, and facilitate transfers and admissions. This on-site role requires working knowledge of hospital programs and strong attention to detail.

The ideal candidate will have 3 years of related experience, a high school diploma, and excellent communication and multitasking abilities. Shifts are 1:00 pm–11:00 pm, 4/10 hour shifts, with some weekends and holidays required.

Qualifications

• Knowledge of medical terminology.
• Ability to provide outstanding customer service.
• Ability to multitask and work as part of a team.
• Typing, attention to detail, and exceptional communication skills are essential.

Responsibilities

• Answer calls from state-wide physicians and forward to appropriate clinics.
• Facilitate calls from referring physicians for transfers and admissions to UK HealthCare.
• Interact with professionals under time constraints with courtesy and efficiency.
• Learn working knowledge of the UK HealthCare system and hospital programs.

Skills

Typing

Attention to detail

Communication

Customer service

Teamwork

Medical terminology

Education

HS

Job description

Posting Details

Job Title Customer Access Assistant/UKHC

Requisition Number RE54294

Working Title Customer Access Assistant

Department Name H3280:Command Center

Work Location Lexington, KY

Grade Level 06

Salary Range $16.20-24.82/hour

Type of Position Staff

Position Time Status Full-Time

Required Education HS

Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience 3 yrs

Required License/Registration/Certification None

Physical Requirements This position requires regularly sitting at a computer workstation for extended periods of time; and occasionally performing tasks with repetitive motions (such as typing); and standing or walking with objects weighing up to 10 pounds.

Shift 4/10 Hour Shifts; 1:00 pm – 11: 00 pm (some weekends and holidays required). This position is on site only.

Job Summary Under the supervision of the Senior Manager of the Medical Contact Center, the MCC Call Agent is responsible for answering calls from state-wide and out-of-state physicians; forwarding these calls to appropriate physicians and other UK Healthcare clinics, divisions and departments. The call agent will also facilitate calls from referring physicians for transfers and admission to UKHC. Call agents are required to interact with professionals who are often working under time constraints, caring for patients who are experiencing serious health events. Call agents are expected to provide a high level of efficiency, accuracy and courtesy while initiating callers' requests. The selected candidate will be required to learn a working knowledge of the UK HealthCare system, some general medical terminology, procedures and information regarding hospital programs and services. This position is on site only.

Skills / Knowledge / Abilities The ideal candidate will have knowledge of medical terminology; the ability and dedication to provide outstanding customer service; the ability to multitask and work as part of a team. Typing, attention to detail, and exceptional communication skills are all essential to this position.

Does this position have supervisory responsibilities? No

Preferred Education/Experience Some college and at least three full years of related employment experience.

Deadline to Apply 09/08/2026

Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.