Patient Services Coordinator/UKHC

University of Kentucky; Lexington, Northern (KY, KY); On-site; USD 32,000 - 42,000; Full time

Job summary

University of Kentucky is seeking a patient services coordinator to support appointment scheduling, medical records gathering, and referrals within a multidisciplinary healthcare team. The role emphasizes strong interpersonal communication and customer service in a clinical setting.

Candidate should have at least 6 months of healthcare-related customer service experience; medical terminology knowledge is preferred, and the position follows a weekday schedule with standard office hours.

Qualifications

• Requires at least 6 months of customer service, medical office, or care coordination experience.
• Medical terminology knowledge/experience preferred.
• Customer service experience in healthcare preferred.

Responsibilities

• Coordinate patient services including gathering medical records and scanning.
• Make referrals to other healthcare facilities.
• Coordinate and schedule multiple appointments and answer phone calls.

Skills

Customer service

Interpersonal communication

Medical terminology knowledge

Team collaboration

Scheduling in clinical settings

Job description

Click here for more information about equivalencies:

Required License/Registration/Certification

None

Physical Requirements

Sitting for long periods of time

Shift

Monday – Friday, mostly days, other shifts as assigned

Job Summary

This position is responsible for coordination of patient services which includes, but not limited to, gathering medical records, scanning, making referrals to other healthcare facilities, coordinating and scheduling multiple appointments, and answering phone calls.
The person in this position will need to be adept in working within a multidisciplinary team and have strong interpersonal communication skills. Medical terminology knowledge/experience preferred. Customer service experience in healthcare preferred.

Skills / Knowledge / Abilities

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? No

Preferred Education/Experience

Prefer at least 6 months of customer service, medical office, or care coordination experience.

Deadline to Apply

Deadline to Apply 09/13/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Please choose the answer that best describes your years of scheduling experience in a clinical setting.
  • none
  • more than 0, up through 1 year
  • more than 1 year, up through 3 years
  • more than 3 years up through 5 years
  • more than 5 years
• * Please indicate your paid employment experience working with insurance pre-certifications and/or pre-authorizations.
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 3 years
  • More than 3 years, up through 5 years
  • More than 5 years
• * Please describe a time when you provided exceptional customer service and include specific details regarding the situation.

  (Open Ended Question)

Required Documents

• Resume

Optional Documents

• Cover Letter