Patient Relations Assistant/UKHC

UK HealthCare; Lexington (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

UK HealthCare's Nephrology Clinic seeks a Patient Relations Assistant to provide front desk registration and a welcoming experience for patients in the outpatient setting. You will greet patients, verify insurance, manage cash handling, prepare medical records, schedule appointments, and obtain new patient records to support smooth clinic operations.

This role contributes to efficient patient care and clinic initiatives aimed at improving attendance and maintaining accurate attendance records,

Qualifications

• Greeting patients and courteous interaction at front desk.
• Experience with insurance verification processes and cash handling.
• Scheduling appointments and managing medical records with accuracy.

Responsibilities

• Greet patients and register them for outpatient visits.
• Verify insurance and collect necessary information at check-in.
• Handle cash and process payments according to clinic policy.
• Prepare and organize medical records and appointment schedules.

Skills

Customer service

Telephone communication

Medical office experience

Tools

EHR systems

Job description

The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience.

The Nephrology Clinic seeks and individual to provide front desk registration in the outpatient clinic; primary responsibilities include, but are not limited to; greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephone. This position supports the efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records.

The University of Kentucky considers the health, safety and well-being of our entire community to be a top priority.