Customer Svc Rep/UKHC

University of Kentucky; Lexington (KY); On-site; USD 26,000 - 41,000; Full time

Job summary

The University of Kentucky in Lexington, KY seeks a Customer Relations Specialist to promptly respond to patients and families regarding complaints, serving as a liaison between patients and Healthcare staff. The role requires a BA, about 1 year of related experience, and strong skills in Microsoft Word, Excel, and general office software.

Flexibility in schedule; full-time, with some evenings or weekends per departmental needs.

Qualifications

• BA required
• 1 year of related experience required
• None (no license/registration required)

Responsibilities

• Respond promptly and professionally to patients and families regarding complaints or grievances.
• Serve as a liaison between patients, families, surrogates and UK HealthCare staff to resolve issues.
• Research and document obstacles to service delivery and help develop solutions.

Skills

Customer service

Communication

Diplomacy

Education

Bachelor’s degree in healthcare field

Tools

Microsoft Word

Microsoft Excel

Windows

Job description

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Job Title

Customer Relations Specialist

Requisition Number

RE55445

Department Name

H4005:Office of Patient Experience

Work Location

Lexington, KY

Grade Level

08

Salary Range

$19.00-30.09/hour

Type of Position

Staff

Position Time Status

Full-Time

Required Education

BA

Required Related Experience

1 yr

Required License/Registration/Certification

None

More information about equivalencies:

https://hr.uky.edu/employment/working-uk/equivalencies

Physical Requirements

The physical requirements of this position include: sitting at a computer workstation for extended periods of time with repetitive motions (such as typing); occasionally standing or walking with objects up to 25lbs; and regular traveling/walking through the facilities.

Shift

Monday – Friday 8:00am – 4:30pm (with some flexibility). May also include some evenings, weekends and holidays per departmental needs.

Job Summary

The Customer Relations Specialist will provide prompt, sensitive and professional responses to patients and families regarding their complaint or grievance. This position will also collaborate and serve as a liaison between patients, families, and/or surrogates and UK HealthCare staff and departments; will research and document obstacles to the delivery of service to proactively work on developing solutions; and adhere to UK Healthcare Behavioral at all times.

Skills / Knowledge / Abilities

The ideal candidate for this position will have a proven track record of providing exceptional customer service; superior communications abilities with an emphasis on patient care, diplomacy, and sensitivity; and a strong background in utilizing Microsoft systems including Windows, Word, and Excel.

Does this position have supervisory responsibilities?

No

Preferred Education/Experience

Bachelor’s degree in a healthcare related field with 3 years of experience preferred.

Deadline to Apply

08/27/2026

Our University Community

We value the well‑being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Equal employment opportunity, including veterans and individuals with disabilities.

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