Supervisor, Patient Registration

BBSS Beyond Blue; Lexington (KY); On-site; GBP 48,000 - 67,000; Full time

Job summary

University of Kentucky seeks a Supervisor, Patient Registration to oversee daily patient access and registration operations. You will lead staff performing scheduling and insurance verification, ensuring accuracy and a positive patient experience.

You will coach and guide staff, monitor productivity and quality, and ensure compliance with policies and regulatory standards while collaborating with clinical and revenue cycle teams.

Qualifications

• Supervise patient registration staff to ensure accurate and timely registration and access functions.
• Provide coaching, training, and daily guidance to staff for growth and accountability.
• Monitor staff productivity, quality, and adherence to KPIs and standards.

Responsibilities

• Oversee daily operations of patient access and registration.
• Ensure compliance with policies, payer requirements, and regulatory standards.
• Prepare and review reports on staff performance and registration activities.
• Support initiatives to enhance patient satisfaction and service delivery.
• Collaborate with clinical and revenue cycle teams for smooth handoffs.

Skills

Staff supervision

Leadership

Insurance verification

Education

High school diploma

Job description

Supervisor, Patient Registration

Requisition Number: R-000004088

Department Name: Manager, Patient Registration

Work Location: UK Chandler Hospital, Pavilion A

Grade Level: 5

Type of Position: Regular Position

Time Status: Full time Equivalency

Shift: Days (United States of America)

Job Summary Responsible for overseeing the daily operations of patient access and registration to ensure accuracy, efficiency, and a positive patient experience. This role provides frontline leadership for staff performing scheduling and insurance verification, while ensuring compliance with established policies, payer requirements, and regulatory standards. The Supervisor serves as a key resource for staff and patients, assisting with workflow coordination, issue resolution, and continuous improvement efforts

Essential Functions

• Supervise patient registration staff to ensure consistent, accurate, and timely completion of registration and access functions.
• Provide coaching, training, and daily guidance to staff to promote professional growth and accountability.
• Monitor staff productivity, quality, and adherence to departmental performance standards and key performance indicators (KPIs).
• Assist in resolving escalated patient registration or financial clearance issues, including insurance coverage and authorization concerns.
• Ensure compliance with regulatory standards, payer requirements, and organizational policies in all registration activities.
• Prepare and review reports on staff performance and registration activities to identify areas for improvement.
• Support initiatives to enhance patient satisfaction and improve service delivery.
• Collaborate with clinical and revenue cycle teams to ensure smooth handoffs and efficient workflows.
• Participate in departmental meetings, workgroups, and projects to support patient access and organizational objectives.
• Performs other duties as assigned.

Education Requirement: High school diploma or equivalent

Experience Requirement: 0-4 years of related/progressive experience

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures: N/A

Working Conditions

• A. Lifting, pushing, and/or pulling objects up to 50lbs: 1. Intermittent (10%-50%).
• B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never.
• C. Standing or walking with objects up to 10lbs: 3. Intermittent (10%–50%).
• D. Standing or walking with objects up to 25lbs: 1. Never to 2. Occasional (not a regular expectation).
• E. Sitting at computer workstation for extended periods: 4. Regular (> 50% of the time).
• F. Risk of back injury from moving, lifting, or positioning patients, equipment, or materials: 1. Occasional < 10%.
• G. Repetitive motion: 4. Regular (> 50% of the time) (typing, data entry, scanning).
• H. Working at heights above 4 feet: 1. Never.
• I. Working in confined spaces: 1. Never.
• J. Risk of injuries from use of equipment on the job: 1. Rare.
• K. Job-related travel: 1. Never to 2. Occasional.
• L. Loud noises: 2. Occasional (< 10% of the time).
• M. Temperature extremes: 1. Never.
• N. Hazardous chemicals and fumes including waste: 2. Occasional (< 10% of the time).
• O. Radiation: 2. Occasional (< 10% of the time).
• P. Burns: 1. Never.
• Q. Cuts/Punctures: 1. Never to 2. Occasional.
• R. Bloodborne/airborne pathogens: 3. Intermittent (10%–50%).
• S. Recombinant DNA or viral vectors: 1. Never.
• T. Combative/violent people: 3. Intermittent (10%–50%).
• U. Animal handling (including carcasses): 1. Never.
• V. Please specify others: Exposure to communicable diseases. High-stress environment, frequent patient/family interactions, and potential exposure to traumatic situations.

Physical Demands This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with regular repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; and occasional lifting, pushing, and/or pulling of objects up to 50 pounds or standing or walking with objects up to 25 pounds.

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. Our growth is creating opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

Our Work Experience

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.