Patient Relations Advocate – Seamless Care Access

CareMore Health Management Services, LLC; La Mirada (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

CareMore Health Management Services, LLC seeks a Patient Relations Representative to advocate for patients, helping them navigate Medicare, Medicaid, and plan benefits while coordinating with providers and health plans.

The role focuses on enhancing patient experience, resolving access barriers, onboarding patients to CareMore services, and supporting scheduling, documentation, and HIPAA-compliant care.

Qualifications

• 3+ years in healthcare operations or patient relations.
• Experience with Medicare/Medicaid or managed care populations preferred.
• BA/BS in a related field preferred.

Responsibilities

• Serve as primary contact for insurance, benefits, and access-to-care questions.
• Assist patients with Medicare, Medicaid, and health plan benefits, eligibility, and coverage options.
• Resolve patient concerns related to appointments, referrals, billing, and care coordination.
• Advocate for patients by identifying and addressing barriers to healthcare access and treatment adherence.
• Educate patients on public assistance and healthcare support programs.
• Support onboarding and orientation to CareMore services and programs.
• Assist with scheduling, documentation, reporting, and operational processes.
• Maintain confidentiality in compliance with HIPAA.

Skills

Communication

Interpersonal skills

Problem-solving

Multitasking

Microsoft Office

Healthcare systems

Public speaking

Education

High School Diploma or GED

BA/BS in related field

Job description

CareMore Health Management Services, LLC seeks a Patient Relations Representative to advocate for patients, helping them navigate Medicare, Medicaid, and plan benefits while coordinating with providers and health plans.

The role focuses on enhancing patient experience, resolving access barriers, onboarding patients to CareMore services, and supporting scheduling, documentation, and HIPAA-compliant care.