Patient Advocate & Care Access Navigator

CareMore Health Management Services, LLC; Cerritos (CA); On-site; USD 40,000 - 61,000; Full time

Job summary

CareMore Health in California is seeking a Patient Relations Representative to serve as a trusted advocate for our patients, helping them navigate insurance coverage, access to care, and healthcare services. You will support patient engagement and work with clinicians and operations to ensure a coordinated, quality experience.

The role emphasizes strong communication, problem solving, and a commitment to patient satisfaction, with responsibilities across onboarding, education on benefits,

Qualifications

• Three+ years in healthcare operations or patient relations.
• Experience with Medicare/Medicaid or managed care preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Serve as primary contact for insurance, benefits, and access-to-care questions.
• Explain Medicare/Medicaid options and health plan coverage.
• Resolve concerns about appointments, billing, and care coordination.
• Advocate to reduce barriers to healthcare access and adherence.
• Educate on public assistance and healthcare programs.
• Assist with applications for eligible programs and services.

Skills

Healthcare operations

Customer service

Communication

Problem-solving

Multitasking

Education

High School Diploma or GED

BA/BS in related field

Tools

Microsoft Office

Healthcare systems

Job description

CareMore Health in California is seeking a Patient Relations Representative to serve as a trusted advocate for our patients, helping them navigate insurance coverage, access to care, and healthcare services. You will support patient engagement and work with clinicians and operations to ensure a coordinated, quality experience.

The role emphasizes strong communication, problem solving, and a commitment to patient satisfaction, with responsibilities across onboarding, education on benefits,