Patient Experience Advocate & Care Navigator

CareMore Health; Fullerton (CA); On-site; USD 40,000 - 61,000; Full time

Job summary

CareMore Health is seeking a Patient Relations Representative who serves as a trusted advocate for patients, helping them navigate insurance coverage and access to care while delivering an exceptional experience across the patient journey.

You will collaborate with clinical and operational teams, support onboarding, address barriers to care, promote preventive programs, and document interactions securely in HIPAA-compliant systems.

Qualifications

• Experience in healthcare operations or patient relations.
• Familiarity with Medicare/Medicaid or managed care preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Serve as primary contact for insurance, benefits, and access-to-care questions.
• Assist patients with understanding coverage options and eligibility.
• Address concerns related to appointments, billing, and care coordination.
• Educate patients on available programs and supports, ensuring HIPAA compliance.

Skills

Patient relations

Customer service

Care coordination

Healthcare operations

Public speaking

Education

High School Diploma or GED

BA/BS preferred

Tools

Microsoft Office Suite

Healthcare systems

Job description

CareMore Health is seeking a Patient Relations Representative who serves as a trusted advocate for patients, helping them navigate insurance coverage and access to care while delivering an exceptional experience across the patient journey.

You will collaborate with clinical and operational teams, support onboarding, address barriers to care, promote preventive programs, and document interactions securely in HIPAA-compliant systems.