Patient Access & Care Advocate

CareMore Health Management Services, LLC; Cerritos (CA); On-site; USD 40,000 - 61,000; Full time

Job summary

CareMore Health Management Services, LLC in California is seeking a Patient Relations Representative to advocate for patients, helping them navigate insurance coverage, access to care, and coordinating with clinical and administrative teams to deliver high-quality service throughout the healthcare journey.

The role emphasizes improving patient satisfaction, retention, and care outcomes, with responsibilities spanning onboarding, issue resolution, and engagement with community resources.

Qualifications

• High school diploma or GED required.
• 3+ years of experience in healthcare operations, patient relations, customer service, or care coordination.
• Experience with Medicare, Medicaid, or managed care populations preferred.
• Strong communication, interpersonal, and problem-solving skills; ability to manage multiple priorities in a fast-paced healthcare environment.
• CA health insurance license preferred.

Responsibilities

• Serve as a primary point of contact for patients regarding insurance, benefits, and access-to-care questions.
• Assist patients in understanding Medicare, Medicaid, and health plan benefits, eligibility, and coverage options.
• Help resolve patient concerns related to appointments, billing, and care coordination.
• Advocate for patients by identifying and addressing barriers to healthcare access and treatment adherence.
• Educate patients on available public assistance and healthcare support programs.
• Assist patients with applications and documentation for eligible programs and services.
• Support patient onboarding and orientation to CareMore services and programs.
• Build strong relationships with patients and caregivers to foster trust and satisfaction.
• Promote preventative care and encourage participation in health management programs.
• Serve as a resource for insurance and benefit-related questions.
• Participate in quality improvement initiatives focused on patient experience and operational excellence.

Skills

Healthcare operations

Patient relations

Customer service

Care coordination

Public speaking

Education

High School Diploma or GED

BA/BS in related field

Tools

Microsoft Office

Healthcare IT systems

Job description

CareMore Health Management Services, LLC in California is seeking a Patient Relations Representative to advocate for patients, helping them navigate insurance coverage, access to care, and coordinating with clinical and administrative teams to deliver high-quality service throughout the healthcare journey.

The role emphasizes improving patient satisfaction, retention, and care outcomes, with responsibilities spanning onboarding, issue resolution, and engagement with community resources.