Patient Registration Technician

Children's Hospital of The King's Daughters; Virginia Beach (VA); On-site; USD 23,000 - 29,000; Full time

Job summary

Children's Hospital of The King's Daughters is looking for a Patient Registration Technician to greet patients and visitors, collect data, schedule registrations, and verify insurance. The role requires accurate data entry, documentation, and the ability to assist with billing inquiries in a busy hospital service area.

The ideal candidate will have a high school diploma, 2–3 years of related experience, and strong communication skills.

Qualifications

• Ability to relate well with the public.
• Effective oral and written communications with proper grammar, spelling and punctuation.
• Ability to sort and file materials correctly by alphabetical or numeric systems.
• Knowledge of computer data entry processes.
• General knowledge of ICD-9/CPT coding and third party payer insurance verification processes and medical terminology preferred.

Responsibilities

• Greets, instructs, directs and assists patients and visitors on arrival.
• Performs data collection, documentation, and data retrieval with computerized systems.
• Performs patient scheduling and registration processes; handles insurance verification and billing inquiries.
• Maintains account information, co-pays, referrals, authorizations and related billing inquiries.
• Reports to Manager/Supervisor.
• Provides clerical and secretarial support and performs other duties as assigned.

Skills

Public interaction

Data entry

Medical terminology

Insurance verification basics

Education

High school diploma or equivalent

Job description

The Patient Registration Technician greets, instructs, directs and assists patients and visitors upon arrival to the service area or through telecommunication devices. Responsible for accurate data collection, documentation, and data retrieval with computerized systems. Performs patient scheduling, registration processes, insurance verification, maintains account information, co-payments, referrals, authorizations, and billing inquiry functions. Reports to Manager/Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Renders exceptional customer service to parents, patients, visitors and co-workers.
• Serves as patient liaison for healthcare services.
• Assists in maintaining medical records, filing systems, account balances and reconciliation of days accounts receivable.
• May perform charge entry and charge batching processes as necessary.
• Provides clerical and secretarial support.
• Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

• None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent.
• 2-3 years related work experience preferred.
• Ability to relate well with the public.
• Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
• Ability to sort and file materials correctly by alphabetical or numeric systems.
• Knowledge of computer data entry processes required.
• General knowledge of ICD-9/CPT coding and third party payer insurance verification processes and medical terminology preferred.

WORKING CONDITIONS

• Normal office environment with little exposure to excessive noise, dust, temperature, and the like. Frequent exposure to communicable disease and moderately adverse working conditions due to performance of certain patient care activities.

PHYSICAL REQUIREMENTS

• Click here to view physical requirements.