Patient Registration Technician - Lead

Children's Hospital of The King's Daughters; Virginia Beach (VA); On-site; USD 22,000 - 30,000; Full time

Job summary

Children's Hospital of The King's Daughters is seeking a Lead Patient Registration Technician to oversee day-to-day front office operations, data collection, and data retrieval in computerized systems. The role includes patient scheduling, registration, insurance verification, handling co-payments, referrals, authorizations, and responding to billing inquiries.

The position reports to the Manager/Supervisor and requires strong customer service, effective communication, and the ability to work

Qualifications

• High school diploma or equivalent.
• 3–5 years of related work experience.
• Knowledge of computer data entry processes.
• General knowledge of ICD-9/CPT coding and third party payer insurance verification processes and medical terminology.

Responsibilities

• Greet, instruct, direct and assist patients and visitors upon arrival to the service area or through telecommunication devices.
• Render exceptional customer service to parents, patients, visitors and co-workers.
• Serve as coordinator, expert and patient liaison for healthcare services.
• Assist in maintaining medical records, filing systems, account balances and reconciliation of days accounts receivable.
• Perform charge entry and charge batching processes.
• Provide clerical and secretarial support.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Communication

Education

High school diploma or equivalent

Job description

GENERAL SUMMARY

• The Lead Patient Registration Technician is responsible for the day to day operations and staffing for the front office and functions. Responsible for accurate data collection, documentation, and data retrieval with computerized systems. Performs patient scheduling, registration processes, insurance verification, maintains account information, co-payments, referrals, authorizations, and billing inquiry functions. Reports to the Manager/Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets, instructs, directs and assists patients and visitors upon arrival to the service area or through telecommunication devices.
• Renders exceptional customer service to parents, patients, visitors and co-workers.
• Serves as coordinator, expert and patient liaison for healthcare services.
• Assists in maintaining medical records, filing systems, account balances and reconciliation of days accounts receivable.
• Performs charge entry and charge batching processes.
• Provides clerical and secretarial support.
• Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

• None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent.
• 3-5 years related work experience required.
• Ability to relate well with the public.
• Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
• Ability to sort and file materials correctly by alphabetical or numeric systems.
• Knowledge of computer data entry processes required.
• General knowledge of ICD-9/CPT coding and third party payer insurance verification processes and medical terminology required.

WORKING CONDITIONS

• Normal office environment with little exposure to excessive noise, dust, temperature, and the like. Frequent exposure to communicable disease and moderately adverse working conditions due to performance of certain patient care activities.

PHYSICAL REQUIREMENTS

• Click here to view physical requirements.
  

ADDITIONAL INFORMATION

CHKDHS is an Equal Opportunity Employer.

• Equal Employment Opportunity is the Law - click here for more information
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, gender identity, national origin, sexual orientation, veteran status, or any other status protected by federal, state, or local law. If assistance is needed, please reach out to us at [e-mail]