Patient Registration Technician

Children's Hospital of The King's Daughters; Norfolk (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Children's Hospital of The King's Daughters is seeking a Patient Registration Technician in Norfolk, VA. The role involves greeting patients, data collection, scheduling, and insurance verification to support smooth admissions and billing processes.

The position emphasizes strong communication with patients and families, accurate data handling, and coordination with our care teams. This on-site role requires attention to detail and friendly, professional service.

Qualifications

• High school diploma or equivalent.
• 2-3 years related work experience preferred.
• Ability to relate well with the public.
• Strong written and oral communication with proper grammar and punctuation.
• Knowledge of computer data entry processes.
• General knowledge of ICD-9/CPT coding and third party payer insurance verification.

Responsibilities

• Renders exceptional customer service to parents, patients, visitors and co-workers.
• Serves as patient liaison for healthcare services.
• Assists in maintaining medical records, filing systems, account balances and reconciliation of days accounts receivable.
• May perform charge entry and charge batching processes as necessary.
• Provides clerical and secretarial support.
• Performs other duties as assigned.

Skills

customer service

data entry

communication

medical terminology

Education

High school diploma or equivalent

Tools

ICD-9/CPT coding knowledge

insurance verification processes

computer data entry

Job description

The Patient Registration Technician greets, instructs, directs and assists patients and visitors upon arrival to the service area or through telecommunication devices. Responsible for accurate data collection, documentation, and data retrieval with computerized systems. Performs patient scheduling, registration processes, insurance verification, maintains account information, co-payments, referrals, authorizations, and billing inquiry functions. Reports to Manager/Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Renders exceptional customer service to parents, patients, visitors and co-workers.
• Serves as patient liaison for healthcare services.
• Assists in maintaining medical records, filing systems, account balances and reconciliation of days accounts receivable.
• May perform charge entry and charge batching processes as necessary.
• Provides clerical and secretarial support.
• Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent.
• 2-3 years related work experience preferred.
• Ability to relate well with the public.
• Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
• Ability to sort and file materials correctly by alphabetical or numeric systems.
• Knowledge of computer data entry processes required.
• General knowledge of ICD-9/CPT coding and third party payer insurance verification processes and medical terminology preferred.

WORKING CONDITIONS

Normal office environment with little exposure to excessive noise, dust, temperature, and the like. Frequent exposure to communicable disease and moderately adverse working conditions due to performance of certain patient care activities.

PHYSICAL REQUIREMENTS

Click here to view physical requirements.