Patient Registration Technician

Children's Hospital of The King's Daughters; Chesapeake (VA); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Children's Hospital of The King's Daughters in Chesapeake, VA is seeking a Patient Registration Technician to greet and assist patients and visitors, collect data and schedule appointments using computerized systems. The role requires strong customer service, accurate data entry, and ability to communicate clearly with patients and staff.

A high school diploma or equivalent and 2–3 years of related experience are preferred.

Formación

• High school diploma or equivalent.
• 2-3 years related work experience preferred.
• Ability to relate well with the public.
• Effective oral and written communication with proper grammar.
• Knowledge of computer data entry processes and medical terminology preferred.

Responsabilidades

• Renders exceptional customer service to parents, patients, visitors and co-workers.
• Serves as patient liaison for healthcare services.
• Assists in maintaining medical records, filing systems, account balances and reconciliation of days accounts receivable.
• May perform charge entry and charge batching processes as necessary.
• Provides clerical and secretarial support.
• Performs other duties as assigned.

Conocimientos

Customer service

Data entry

Communication

Insurance verification

Educación

High school diploma or equivalent

Herramientas

Electronic health records

Descripción del empleo

Monday - Friday - 8:30am - 5:00pm Rotating Saturdays - 8:30am - Noon

GENERAL SUMMARY

The Patient Registration Technician greets, instructs, directs and assists patients and visitors upon arrival to the service area or through telecommunication devices. Responsible for accurate data collection, documentation, and data retrieval with computerized systems. Performs patient scheduling, registration processes, insurance verification, maintains account information, co-payments, referrals, authorizations, and billing inquiry functions. Reports to Manager/Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Renders exceptional customer service to parents, patients, visitors and co-workers.
• Serves as patient liaison for healthcare services.
• Assists in maintaining medical records, filing systems, account balances and reconciliation of days accounts receivable.
• May perform charge entry and charge batching processes as necessary.
• Provides clerical and secretarial support.
• Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent.
• 2-3 years related work experience preferred.
• Ability to relate well with the public.
• Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
• Ability to sort and file materials correctly by alphabetical or numeric systems.
• Knowledge of computer data entry processes required.
• General knowledge of ICD-9/CPT coding and third party payer insurance verification processes and medical terminology preferred.

WORKING CONDITIONS

Normal office environment with little exposure to excessive noise, dust, temperature, and the like. Frequent exposure to communicable disease and moderately adverse working conditions due to performance of certain patient care activities.

PHYSICAL REQUIREMENTS

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