Patient Registration Technician

Children's Hospital of The King's Daughters; Williamsburg (VA); On-site; USD 25,000 - 30,000; Full time

Job summary

The Children’s Hospital of The King’s Daughters in Williamsburg, VA is seeking a Patient Registration Technician to greet patients, collect and verify information, and manage registrations with accuracy in our computerized systems.

Responsibilities include scheduling, insurance verification, billing inquiries, and maintaining records, while delivering exceptional customer service to patients and families in a fast-paced hospital setting.

Qualifications

• High school diploma or equivalent.
• 2-3 years related work experience preferred.
• Ability to relate well with the public.
• Ability to exchange information clearly in writing and speaking.
• Knowledge of computer data entry processes.
• General knowledge of ICD-9/CPT coding and third party payer verification preferred.

Responsibilities

• Greet patients and visitors and guide them to the service area.
• Assist with scheduling, registration processes and data collection.
• Verify insurance and handle billing inquiries within computerized systems.
• Maintain medical records and filing systems; support accounts receivable reconciliation.
• May perform charge entry and charge batching as necessary.
• Provide clerical and secretarial support.

Skills

Customer service

Data collection

Data entry

Communication

Insurance verification

Billing inquiries

Scheduling

Medical terminology

Education

High school diploma or equivalent

Tools

Billing software

Computer data entry systems

Job description

The Patient Registration Technician greets, instructs, directs and assists patients and visitors upon arrival to the service area or through telecommunication devices. Responsible for accurate data collection, documentation, and data retrieval with computerized systems. Performs patient scheduling, registration processes, insurance verification, maintains account information, co-payments, referrals, authorizations, and billing inquiry functions. Reports to Manager/Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Renders exceptional customer service to parents, patients, visitors and co-workers.
• Serves as patient liaison for healthcare services.
• Assists in maintaining medical records, filing systems, account balances and reconciliation of days accounts receivable.
• May perform charge entry and charge batching processes as necessary.
• Provides clerical and secretarial support.
• Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent.
• 2-3 years related work experience preferred.
• Ability to relate well with the public.
• Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
• Ability to sort and file materials correctly by alphabetical or numeric systems.
• Knowledge of computer data entry processes required.
• General knowledge of ICD-9/CPT coding and third party payer insurance verification processes and medical terminology preferred.

WORKING CONDITIONS

Normal office environment with little exposure to excessive noise, dust, temperature, and the like. Frequent exposure to communicable disease and moderately adverse working conditions due to performance of certain patient care activities.

PHYSICAL REQUIREMENTS