Patient Registration Team Lead - Hospital Front Desk

R1-Rc; Austin (TX); On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM Inc. is hiring a Customer Service Representative – Team Lead to supervise the Patient Experience Specialists during a busy shift at Ascension Seton Medical Center in Austin, TX. You will guide daily performance, ensure timely check-ins, and maintain privacy standards while supporting patients and clinicians.

The role requires strong customer service and multi-tasking in a fast-paced hospital environment. Employment offers competitive benefits and a base hourly pay range.

Qualifications

• Excellent customer service experience.
• Ability to multi-task in a fast-paced environment and use multiple computer systems.

Responsibilities

• Lead day-to-day activities of the Customer Service team during the shift.
• Assist patients with check-in and collecting accurate intake information.
• Maintain patient privacy and confidentiality in all interactions.
• Troubleshoot issues, answer questions, and coordinate with clinicians as needed.

Skills

Customer service

Education

High School Diploma or GED

Job description

R1 RCM Inc. is hiring a Customer Service Representative – Team Lead to supervise the Patient Experience Specialists during a busy shift at Ascension Seton Medical Center in Austin, TX. You will guide daily performance, ensure timely check-ins, and maintain privacy standards while supporting patients and clinicians.

The role requires strong customer service and multi-tasking in a fast-paced hospital environment. Employment offers competitive benefits and a base hourly pay range.