Patient Access Specialist: Fast, Compassionate Healthcare Support

R1 RCM, Inc.; Round Rock (TX); On-site; USD 22,000 - 32,000; Full time

Job summary

R1 RCM, Inc. is seeking a Patient Access Representative to be the first point of contact for patients, ensuring fast and compassionate access to care at Ascension Seton Williamson in Round Rock, TX. The role involves check-in registration, information gathering, and cost estimates, with collaboration across care teams.

The position offers training, growth within R1, and exposure to revenue cycle processes. You will work Sundays through Tuesdays with specific shift hours and support a

Qualifications

• Exceptional customer service experience, communication, and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).
• High School Diploma or GED.
• Ability to pass a background check, drug test, and meet vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Insurance verification

Education

High School Diploma or GED

Job description

R1 RCM, Inc. is seeking a Patient Access Representative to be the first point of contact for patients, ensuring fast and compassionate access to care at Ascension Seton Williamson in Round Rock, TX. The role involves check-in registration, information gathering, and cost estimates, with collaboration across care teams.

The position offers training, growth within R1, and exposure to revenue cycle processes. You will work Sundays through Tuesdays with specific shift hours and support a