Patient Registration & Experience Coordinator

OrthoVirginia; Midlothian (VA); Presencial; USD 23.000 - 35.000; Jornada completa

Descripción de la vacante

OrthoVirginia is seeking a Registration Coordinator to be the first point of contact for patients, ensuring a welcoming and efficient visit. You will verify insurance, register patients, coordinate with providers, and support daily clinic operations with strong customer service and attention to detail.

The role requires experience in healthcare administration or medical offices, familiarity with EMR systems and Microsoft Office, and the ability to multitask in a fast-paced environment.

Formación

• High school diploma or equivalent required.
• Experience in customer service, patient registration, scheduling, healthcare administration, or a medical office setting preferred.
• Knowledge of insurance verification, prior authorizations, patient registration, or healthcare billing processes helpful.
• Experience using EMR systems and Microsoft Office applications beneficial.
• Strong communication, organizational, and interpersonal skills essential.
• Ability to multitask, prioritize responsibilities, and adapt in a fast-paced healthcare environment.
• Excellent problem-solving skills and ability to handle confidential information.

Responsabilidades

• Welcome patients and visitors with professionalism, compassion, and exceptional customer service.
• Schedule appointments, answer incoming calls, and manage patient communications via phone, email, and fax.
• Register patients and maintain accurate demographic, insurance, and medical information.
• Verify insurance eligibility, obtain prior authorizations, and collect copays and other patient payments.
• Coordinate with providers, clinical staff, financial counselors, and billing teams to ensure a smooth patient experience.
• Support daily clinic operations through administrative tasks, record management, and office coordination.
• Maintain accurate patient records and follow established scheduling, registration, and documentation procedures.
• Resolve patient questions or concerns and escalate issues appropriately to ensure timely service.

Conocimientos

Customer service

EMR systems

Microsoft Office

Communication

Organizational skills

Multitasking

Attention to detail

Confidential information handling

Educación

High school diploma or equivalent

Herramientas

EMR systems

Microsoft Office

Descripción del empleo

OrthoVirginia is seeking a Registration Coordinator to be the first point of contact for patients, ensuring a welcoming and efficient visit. You will verify insurance, register patients, coordinate with providers, and support daily clinic operations with strong customer service and attention to detail.

The role requires experience in healthcare administration or medical offices, familiarity with EMR systems and Microsoft Office, and the ability to multitask in a fast-paced environment.