Patient Registration Specialist - Front Desk & Insurance

OrthoVirginia; Lynchburg, Richmond (VA, VA); On-site; USD 23,000 - 35,000; Full time

Job summary

OrthoVirginia in Lynchburg, VA seeks a Registration Coordinator to be the first point of contact for patients, ensuring a welcoming, organized visit. You’ll schedule appointments, verify insurance, collect copays, and support communications via phone, email, and fax, keeping records up to date.

Join a large, state-wide orthopedic care network committed to patient service excellence. The role emphasizes accuracy, confidentiality, and teamwork across clinical and administrative staff.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, patient registration, scheduling, healthcare administration, or a medical office setting.
• Experience using electronic medical record (EMR) systems and Microsoft Office applications.
• Strong communication, organizational, and interpersonal skills.
• Exceptional customer service skills with the ability to build positive relationships with patients and teammates.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Schedule appointments and manage patient communications via phone, email, and fax.
• Register patients and maintain accurate demographic, insurance, and medical information.
• Verify insurance eligibility, obtain prior authorizations, and collect copays.
• Coordinate with providers, clinical staff, financial counselors, and billing teams.
• Support daily clinic operations through administrative tasks and record management.
• Maintain accurate patient records and follow scheduling and documentation procedures.
• Resolve patient questions or concerns and escalate issues as needed.

Skills

Customer service

Scheduling

Healthcare admin

EMR systems

MS Office

Communication

Organizational skills

Multitasking

Attention to detail

Confidentiality

Education

High school diploma

Tools

EMR software

MS Office

Job description

OrthoVirginia in Lynchburg, VA seeks a Registration Coordinator to be the first point of contact for patients, ensuring a welcoming, organized visit. You’ll schedule appointments, verify insurance, collect copays, and support communications via phone, email, and fax, keeping records up to date.

Join a large, state-wide orthopedic care network committed to patient service excellence. The role emphasizes accuracy, confidentiality, and teamwork across clinical and administrative staff.