Patient Registration Specialist — Front Desk

OrthoVirginia Inc; New York (NY); On-site; USD 23,000 - 35,000; Full time

Job summary

OrthoVirginia Inc. is seeking a Registration Coordinator to be the first point of contact for patients, ensuring a welcoming, organized visit. You will coordinate appointments, verify insurance, and support communications, contributing to smooth clinic operations.

You’ll work with providers, clinical staff and billing teams while handling confidential information with care in a fast-paced healthcare setting.

Qualifications

• Experience in customer service, patient registration, scheduling, healthcare administration, or a medical office setting.
• Knowledge of insurance verification, prior authorizations, patient registration, or healthcare billing processes.
• Experience using electronic medical record (EMR) systems and Microsoft Office applications.

Responsibilities

• Welcome patients and visitors with professionalism, compassion, and exceptional service.
• Schedule appointments, answer calls, and manage patient communications via phone, email, and fax.
• Register patients and maintain accurate demographic, insurance, and medical information.
• Verify insurance eligibility, obtain prior authorizations, and collect copays and other payments.
• Coordinate with providers, clinical staff, and billing teams to ensure a smooth patient experience.
• Support daily clinic operations through administrative tasks and record management.
• Maintain accurate patient records and follow scheduling and documentation procedures.
• Resolve questions or concerns and escalate issues to ensure timely service.

Skills

Customer service

Patient registration

Scheduling

Healthcare admin

EMR systems

Microsoft Office

Communication

Organization

Multitasking

Attention to detail

Education

High school diploma

Tools

EMR systems

Microsoft Office

Job description

OrthoVirginia Inc. is seeking a Registration Coordinator to be the first point of contact for patients, ensuring a welcoming, organized visit. You will coordinate appointments, verify insurance, and support communications, contributing to smooth clinic operations.

You’ll work with providers, clinical staff and billing teams while handling confidential information with care in a fast-paced healthcare setting.