Patient Access & Scheduling Coordinator

OrthoVirginia; Reston (VA); On-site; USD 27,000 - 40,000; Full time

Job summary

OrthoVirginia in Reston, VA is seeking a Registration Coordinator to be the first point of contact for patients, ensuring a welcoming, organized visit. You will coordinate appointments, verify insurance, and support patient communications with professionalism and care.

You’ll work with clinicians and billing teams to maintain accurate records, collect copays, and keep front desk operations running smoothly, delivering the high level of service OrthoVirginia is known for.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, patient registration, scheduling, healthcare administration, or a medical office setting.
• Knowledge of insurance verification, prior authorizations, patient registration, or healthcare billing processes.
• Experience using electronic medical record (EMR) systems and Microsoft Office applications.
• Strong communication, organizational, and interpersonal skills.

Responsibilities

• Welcome patients and visitors with professionalism, compassion, and exceptional customer service.
• Schedule appointments, answer incoming calls, and manage patient communications via phone, email, and fax.
• Register patients and maintain accurate demographic, insurance, and medical information.
• Verify insurance eligibility, obtain prior authorizations, and collect copays and other patient payments.
• Coordinate with providers, clinical staff, financial counselors, and billing teams to ensure a smooth patient experience.
• Support daily clinic operations through administrative tasks, record management, and office coordination.
• Maintain accurate patient records and follow established scheduling, registration, and documentation procedures.
• Resolve patient questions or concerns and escalate issues appropriately to ensure timely service.
• Assist with maintaining office supplies, equipment, and an organized front office environment.

Skills

Customer service

Scheduling

Healthcare administration

EMR systems

Microsoft Office

Communication

Organization

Interpersonal

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

EMR software

Job description

OrthoVirginia in Reston, VA is seeking a Registration Coordinator to be the first point of contact for patients, ensuring a welcoming, organized visit. You will coordinate appointments, verify insurance, and support patient communications with professionalism and care.

You’ll work with clinicians and billing teams to maintain accurate records, collect copays, and keep front desk operations running smoothly, delivering the high level of service OrthoVirginia is known for.