Patient Registration & Scheduling Specialist

Lutheran Health Network; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Lutheran Health Network in Fort Wayne, IN is seeking a Registrar to support patient care by accurately capturing and verifying demographic and insurance information during in-person and telephone interactions.

The role ensures a seamless registration process by scheduling procedures, obtaining necessary authorizations, and maintaining complete and organized patient records with exceptional customer service.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in a customer service role preferred

Responsibilities

• Interacts with patients and their families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure completion of patient medical records.
• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.
• Carefully documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Customer service

Attention to detail

Interpersonal skills

Medical terminology

EHR familiarity

Education

Postsecondary education in medical office/admin

Tools

EHR systems

Registration software

Job description

Lutheran Health Network in Fort Wayne, IN is seeking a Registrar to support patient care by accurately capturing and verifying demographic and insurance information during in-person and telephone interactions.

The role ensures a seamless registration process by scheduling procedures, obtaining necessary authorizations, and maintaining complete and organized patient records with exceptional customer service.