Patient Access & Scheduling Specialist

Lutheran Health Network; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Lutheran Health Network in Fort Wayne, IN seeks a Registrar to accurately capture demographics and insurance information, schedule procedures, and maintain complete patient records while delivering exceptional customer service.

You will verify insurance eligibility, obtain authorizations, collect financial estimates, and support a smooth registration process across in-person and telephone interactions, ensuring accurate and confidential handling of data.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in a customer service role preferred

Responsibilities

• Interacts with patients and families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures and pre-registers scheduled patients with accurate demographic information.
• Verifies insurance eligibility and captures health insurance details, and secures necessary authorizations.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure completion of patient medical records.
• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.

Skills

Insurance verification

Attention to detail

EHR familiarity

Confidentiality

Interpersonal skills

Education

Post secondary education or training in medical office administration

Healthcare front desk/registration experience

Customer service experience

Job description

Lutheran Health Network in Fort Wayne, IN seeks a Registrar to accurately capture demographics and insurance information, schedule procedures, and maintain complete patient records while delivering exceptional customer service.

You will verify insurance eligibility, obtain authorizations, collect financial estimates, and support a smooth registration process across in-person and telephone interactions, ensuring accurate and confidential handling of data.