Patient Registration Representative

Dignity Health; Stockton (CA); On-site; USD 41,000 - 47,000; Full time

Job summary

Dignity Health in Stockton, California is seeking a Patient Registration Representative to guide patients at the start of their care, collect demographics and insurance details, and explain financial responsibilities for clarity.

You will verify coverage, enter data into the ADT system, and support EMTALA guidelines and patient rights while delivering excellent service.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of experience in hospital patient registration or related roles.
• Applicable education/training can balance lack of experience.

Responsibilities

• Maintain up-to-date knowledge of registration requirements for all units (Main, Admitting, OP, ED, Maternity, Rehabilitation).
• Ensure complete, accurate, and timely entry of demographic information into the ADT system.
• Verify insurance eligibility and collect patient financial liabilities.
• Properly identify the patient to prevent duplicate medical record numbers.
• Meet CMS billing requirements and document compliance within the system.

Skills

Customer service

Communication

Teamwork

Problem solving

Adaptability

Education

High School Diploma

Tools

ADT system

Job description

Job Summary and Responsibilities

As our Patient Registration Representative, you will help patients and their families navigate the initial stages of their healthcare journey so they can receive timely and appropriate care with a clear understanding of their financial responsibilities and rights.

Every day you will ensure accurate and timely entry of patient demographic and insurance information into our systems. You will be expected to verify insurance eligibility, collect patient financial liabilities, follow EMTALA guidelines, and explain hospital policies and patient rights to foster trust and transparency.

To be successful in this role you must possess excellent customer service skills, intermediate to advanced computer proficiency, strong knowledge of insurance policies and procedures, and the ability to maintain current knowledge of registration requirements across various hospital units.

• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main
• Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration.
• Properly identifies the patient to ensure medical record numbers are not duplicated.
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete.
• Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes.

Job Requirements

Required

• High School diploma, GED or equivalent.
• Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
• Applicable education and/or training can be used to balance a lack of experience

Preferred

• 2 years of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles

Where You'll Work

Founded in 1899, Dignity Health - St. Joseph's Medical Center is a 355-bed, acute care, nonprofit hospital located in Stockton, California. Serving over 125,000 patients annually, the hospital offers a full complement of services including a Level III NICU, cancer care, heart care, and a family birth center. Additionally, St. Joseph's Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center and was named one of America’s 250 Best Hospitals by Healthgrades in 2026.

One Community. One Mission. One California (https://youtu.be/RrPuiSnALJY?si=pvQgPZ6ZWZM60TPV)

Pay Range

$30.19 - $33.94 /hour

We are an equal opportunity/affirmative action employer.