Patient Registration Representative

CommonSpirit Health; Grass Valley (CA); On-site; USD 58,677 - 71,365; Full time

Job summary

CommonSpirit Health is seeking a Patient Registration Representative for the Sierra Nevada Memorial Hospital in Grass Valley, CA. You will ensure a positive patient experience during registration by delivering exceptional customer service and accurate data collection.

You will verify insurance, determine financial liability, and explain hospital policies to families, while maintaining data integrity in the ADT system and supporting CMS workflow and reimbursement processes.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of experience in hospital patient registration or related revenue cycle roles.

Responsibilities

• Identify patients and collect accurate demographics during registration.
• Verify insurance and determine financial liability; explain hospital policies and patient rights.
• Enter data into the ADT system accurately and ensure no duplicate medical records.
• Review accounts for accuracy and required documentation for regulatory compliance and audit purposes.
• Meet CMS billing requirements and document completion in the hospital information system.

Skills

Customer service

Attention to detail

Communication skills

Education

High School Diploma or GED

Tools

ADT system

Job description

Job Summary and Responsibilities

As our Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service.

Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families.

To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.

• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration.
• Properly identifies the patient to ensure medical record numbers are not duplicates.
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete.
• Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes.
• Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement.

Job Requirements

• High School Graduate High School diploma, GED or equivalent.
• Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.

Where You'll Work

Founded in 1958, Dignity Health - Sierra Nevada Memorial Hospital is a 104-bed, acute care, nonprofit hospital located in Grass Valley, California. Serving over 80,000 patients annually, the hospital offers a full complement of services including heart care, cancer care, women’s health, and neurology. Additionally, Sierra Nevada Memorial Hospital, has been recognized as an LGBTQ+ Healthcare Equality Leader by the Human Rights Campaign Foundation and is a Joint Commission-certified Primary Stroke Center. It has been named a Top Rural Hospital by The Leapfrog Group for three consecutive years, one of only 16 rural hospitals in the US to achieve this award.

One Community. One Mission. One California

Pay Range

$28.21 - $34.31 /hour