Patient Registration Representative

Dignity Health; Oxnard (CA); On-site; USD 36,000 - 45,000; Full time

Job summary

Dignity Health, St. John’s Regional Medical Center in Oxnard, CA, seeks a Patient Registration Representative to ensure a positive patient experience during registration and to support accurate revenue cycle processes.

You will identify patients, collect demographics, verify insurance, determine financial liability, and explain hospital policies and patient rights to families; you will also ensure data integrity in the ADT system and contribute to compliant billing and audits.

Qualifications

• Experience in hospital patient registration or revenue cycle roles.
• Ability to verify demographics and insurance information.
• Knowledge of CMS billing requirements and MSP/Observation Notice processes.

Responsibilities

• Enter demographic information accurately into the ADT system at registration.
• Ensure patient identification to avoid duplicate medical record numbers.
• Review assigned accounts for accuracy and required documentation.
• Meet CMS billing requirements and document completion within hospital information system.

Skills

Customer service

Attention to detail

Strong communication

Education

HS Diploma

GED

Training/Alternative edu

None

Job description

Job Summary and Responsibilities

As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service.

Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families.

To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.

• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.

• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration

• Properly identifies the patient to ensure medical record numbers are not duplicated.

• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete

• Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes.

Job Requirements

Required

• High School Graduate General Studies and Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cyclevendor, and/or other revenue cycle related roles., upon hire or

• High School GED General Studies and Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cyclevendor, and/or other revenue cycle related roles., upon hire or

• Other Applicable education and/or training can be used to balance a lack of experience., upon hire and

• None, upon hire

Preferred

• 2 years experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cyclevendor, and/or other revenue cycle related roles.

Where You'll Work

Founded in 1912, Dignity Health - St. John’s Regional Medical Center is a 265-bed, acute care, nonprofit hospital located in Oxnard, California. Serving over 85,000 patients annually, the hospital offers a full complement of services including emergency, heart, orthopedic, and cancer care. Additionally, St. John’s Regional Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Thrombectomy-Capable Stroke Center and was named one of America’s 100 Best Hospitals by Healthgrades in 2026.

One Community. One Mission. One California (https://youtu.be/RrPuiSnALJY?si=pvQgPZ6ZWZM60TPV)

Pay Range

$26.31 - $33.05 /hour

We are an equal opportunity/affirmative action employer.