Patient Registration Rep

Dignity Health; San Bernardino (CA); On-site; USD 33,062 - 41,190; Full time

Job summary

A healthcare system in San Bernardino is seeking a Patient Registration Representative to ensure patient satisfaction during registration. You will collect demographics, verify insurance, and explain policies to families. The ideal candidate has strong customer service skills, attention to detail, and at least 1 year of related experience. A high school diploma or GED is required. This position offers a pay range of $24.00 - $29.90 per hour.

Qualifications

• 1 year of experience in a hospital Patient Registration department or related role.
• Experience in requesting and processing financial payments.

Responsibilities

• Ensure accurate registration and patient identification.
• Maintain knowledge of registration requirements for various departments.
• Enter demographic information accurately into the ADT system.
• Review accounts for accuracy and completeness.
• Document completion for regulatory compliance.

Skills

Customer service

Attention to detail

Communication

Education

High School Graduate or GED

Job description

Job Summary and Responsibilities

As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service. Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families. To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.

Responsibilities

• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration.
• Properly identifies the patient to ensure medical record numbers are not duplicated.
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete.
• Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes.
• Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement.

Required

• High School Graduate or GED
• A minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
• Experience in requesting and processing financial payments.

Where You'll Work

Founded in 1910, Dignity Health - Community Hospital of San Bernardino is a 347-bed, acute care, nonprofit, community hospital located in San Bernardino, California. Known for its programs in maternity care and pediatrics, behavioral health and long-term subacute care for adults and children, the hospital also includes inpatient and outpatient surgery. The hospital shares a legacy of humankindness with Dignity Health, one of the nation’s five largest health care systems. Visit here https://www.dignityhealth.org/socal/locations/san-bernardino for more information.

Pay Range

$24.00 - $29.90 /hour