Patient Registration Rep LDInpatient

Henry Ford Health; West Bloomfield Charter Township (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Henry Ford Health in West Bloomfield, MI is seeking a Part Time Front Desk Registrar for Labor and Delivery/Inpatient. You will welcome patients, verify insurance, register new patients, and provide exceptional service in a busy hospital setting.

Ideal candidates possess a high school diploma or GED, at least 1 year of relevant experience, EPIC exposure, and strong data-entry skills. This role emphasizes accuracy, teamwork, and patient advocacy.

Qualifications

• High school diploma or GED required.
• At least 1 year of hospital registration/insurance verification experience preferred.
• EPIC training/experience preferred.
• ICD-10 terminology experience preferred.
• Strong computer skills and MS Office knowledge.
• Ability to instruct others and handle fast-paced environment.

Responsibilities

• Greet patients and manage front-desk reception, preregistration and check-ins.
• Verify insurance eligibility and ensure accuracy of information.
• Register new patients and update insurance data; respond to inquiries.
• Advocate for patients and callers to meet their needs.
• Handle cash collections professionally and maintain records.
• Multi-task in a fast-paced setting following SOPs.
• Train and mentor team members on registration processes.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma or GED

Tools

EPIC

ICD-10 terminology

Microsoft Office

Insurance verification systems

Job description

Job Description

Department: Labor and Delivery/Inpatient

Schedule: Part Time (20 Hours/Week)

Location: West Bloomfield

Shift: Variable

RESPONSIBILITIES:

Ready to be the star of our front desk? Here's what you'll be doing:

• Welcome with a Smile: Be the friendly face and voice that greets our patients and callers—you're the first impression, and you'll make it count! Handle patient reception, face-to-face check-ins, and preregistration with genuine warmth and enthusiasm.
• Insurance Detective: Become our go-to expert for confirming insurance eligibility and verification. You'll navigate insurance systems like a pro and keep everything accurate and up-to-date.
• Registration Rockstar: Master new patient registration, update patient and insurance information, and respond to inquiries from callers and customers with confidence and care.
• Customer Champion: Advocate for our patients and callers, making sure their needs are heard and met. You'll build loyalty by anticipating what people need before they even ask.
• Cash Collection Guru: Handle cash collections smoothly and professionally, keeping everything organized and accounted for.
• Multi-Tasking Maven: Thrive in our fast-paced environment where you'll juggle multiple tasks and frequent interruptions without breaking a sweat. You'll follow standard operating procedures and protocols while keeping things running smoothly.
• Team Player & Mentor: Be willing to share your knowledge and help train others, spreading your registration expertise throughout the team.

All of this happens under general supervision, with you delivering efficient, effective customer relationship management over the phone, in person, and in writing with patients, visitors, and clinical and non-clinical staff.

Qualifications:
Qualifications

EDUCATION/EXPERIENCE REQUIRED:

• High school diploma or G.E.D. equivalent required.
• One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.
• EPIC training/experience preferred. Insurance payor systems experience preferred.
• ICD-10 medical terminology experience preferred.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
• Must be willing and able to instruct others. Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.