Patient Registration Rep - Patient Access

Henry Ford Health; Rochester (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Henry Ford Health in Michigan seeks a Full Time Night Registrar to perform patient registration, preregistration, and eligibility verification under supervision. You will greet patients, collect information, process cash collections, and support a seamless check-in experience.

Ideal candidates have a high school diploma and at least 1 year in hospital admitting or registration; EPIC and ICD-10 experience are preferred, with strong computer and MS Office skills to ensure accurate data and

Qualifications

• High school diploma or GED required.
• 1 year of experience in patient admitting, registration and/or insurance eligibility in a hospital or medical office setting preferred.
• EPIC training/experience preferred.
• ICD-10 terminology experience preferred.
• Strong computer skills and MS Office proficiency.
• Ability to handle fast-paced environment with interruptions.

Responsibilities

• Register new patients and update insurance information.
• Answer inquiries from callers and assist with preregistration and eligibility verification.
• Advocate for patients to ensure needs are met; provide welcoming front-desk service.
• Follow established procedures for patient check-in, cash collections, and CRM notes.

Skills

Customer service

Communication

Telephone etiquette

Education

High school diploma or GED

Tools

EPIC

MS Office

Job description

• Full-time

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.
Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.
Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Full Time

Midnights

Under general supervision, follows standard operating procedures and protocols for all patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

Qualifications

EDUCATION/EXPERIENCE REQUIRED:

• High school diploma or G.E.D. equivalent required.
• One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.
• EPIC training/experience preferred. Insurance payor systems experience preferred.
• ICD-10 medical terminology experience preferred.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
• Must be willing and able to instruct others.
• Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.