Patient Registration Rep

IMCS; Detroit (MI); On-site; USD 30,000 - 40,000; Part time

Job summary

A health services provider in Detroit, MI, is looking for an entry-level patient registration representative for a contract role. You'll follow procedures for patient check-in and insurance verification while providing excellent customer service. Ideal candidates must have a year of experience in a medical setting and be comfortable using Microsoft Office. Preferred qualifications include EPIC training and knowledge of medical terminology. This position is crucial for ensuring patient satisfaction in a fast-paced environment.

Qualifications

• At least 1 year of experience in patient admitting or registration.
• Proficient in Microsoft Office products.
• Ability to manage customer inquiries effectively.

Responsibilities

• Perform patient registration and update insurance information.
• Respond to inquiries from callers and customers.
• Act as a welcoming front door for callers.

Skills

Customer service

Computer skills

Patient registration

Job description

Location: 2799 W GRAND BLVD, Detroit, MI 48202

Duration: 13 weeks

Job Summary

• Under general supervision, follows standard operating procedures and protocols for all bedside patient registration activities including patient reception, face‑to‑face check in, preregistration, confirmation of insurance eligibility and cash collections.
• Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers.
• Advocates on the caller/customer behalf to ensure their needs are met.
• Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

Required Skills & Experience

• One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/nonclinical staff.
• Must be willing to be on your feet for long periods and able to instruct others.
• Ability to perform a variety of tasks in a fast paced environment with frequent interruptions.

Preferred Skills & Experience

• EPIC training/experience.
• Insurance payor systems experience.
• ICD10 medical terminology experience.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Health Care Provider

Industries

• Business Consulting and Services