Patient Registration Rep Outpatient

Henry Ford Health; West Bloomfield Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health in West Bloomfield is seeking a patient access specialist for the Outpatient department. This front desk role handles patient registration, insurance verification, and check-in duties with a focus on accuracy and courtesy.

Under supervision, you will welcome patients, confirm eligibility, collect payments, and respond to inquiries by phone or in person. The ideal candidate delivers exceptional service, multitasks effectively, and mentors others when needed.

Qualifications

• High school diploma or GED required.
• 1 year of experience in patient admitting/registration and/or insurance eligibility preferred.
• EPIC training/experience preferred.
• Insurance payor systems experience preferred.
• ICD-10 terminology experience preferred.
• Strong computer skills and knowledge of Microsoft Office.
• Ability to meet customer service standards over phone, in person and in writing.
• Willingness to instruct others in a fast-paced environment.

Responsibilities

• Welcome patients with warmth at front desk and manage check-ins.
• Handle patient registration and verify insurance eligibility and coverage.
• Assist with cash collections and record-keeping.
• Respond to inquiries from callers and patients with enthusiasm and accuracy.
• Anticipate patient needs and provide proactive service to build loyalty.
• Manage multiple tasks in a fast-paced setting while staying organized.

Skills

Customer service

Communication skills

Multitasking

Education

High school diploma or GED

Tools

EPIC

Microsoft Office

Job description

Job Description

Department: Outpatient

Schedule: Full Time (40 Hours/Week)

Location: West Bloomfield

Shift: Days

Job Description & Responsibilities:

Ready to be the star of our front desk? Under general supervision, you'll master all the ins and outs of patient registration while keeping things running smoothly and efficiently. Here's where you'll shine:

• Welcome with Warmth: Be the friendly face and voice that sets the tone for every patient interaction—whether it's face-to-face check-ins, phone calls, or preregistration. You're basically the welcoming front door that makes people feel valued from day one!
• Registration & Insurance Champion: Navigate patient registration like a pro, keeping records up-to-date and accurate. Confirm insurance eligibility, verify coverage details, and handle cash collections with confidence and care.
• Customer Service Superstar: Respond to inquiries from callers and customers with enthusiasm and expertise. Advocate passionately on their behalf to ensure their needs are met and they leave feeling heard and supported.
• Build Loyalty & Anticipate Needs: Go the extra mile by anticipating what patients need before they ask. Your proactive approach and genuine care will instill loyalty and create positive experiences that keep people coming back.
• Thrive in the Fast Lane: Juggle multiple tasks in a dynamic, fast-paced environment with frequent interruptions—and make it look easy! Your ability to stay organized and flexible is key to keeping everything on track.
• Share Your Knowledge: Be willing and able to mentor and instruct others, helping your team succeed and grow together.

Qualifications:
Qualifications

EDUCATION/EXPERIENCE REQUIRED:

• High school diploma or G.E.D. equivalent required.
• One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.
• EPIC training/experience preferred. Insurance payor systems experience preferred.
• ICD-10 medical terminology experience preferred.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
• Must be willing and able to instruct others. Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.