Patient Registration Rep - Emergency

Henry Ford Health; Detroit (MI); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Henry Ford Health in Detroit is seeking a Patient Registration Representative to be the first point of contact for patients, handling registration, insurance eligibility verification, and cash collections while advocating for patient needs. The role supports an efficient, welcoming experience in the hospital setting.

The position requires strong computer skills and a commitment to excellent customer service, with responsibilities including updating records and answering patient inquiries.

Qualifications

• High school diploma or GED required.
• Strong computer skills and proficiency with Microsoft Office.
• Ability to meet or exceed customer service standards.

Responsabilités

• Register patients at check-in and preregister as needed.
• Verify insurance eligibility and manage cash collections.
• Update patient registration and insurance information accurately.
• Respond to inquiries from patients and callers, advocating on their behalf.
• Provide efficient and effective customer service and build patient loyalty.

Connaissances

Customer service

Microsoft Office

Formation

High school diploma

Outils

EPIC

Description du poste

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Detroit Hospital on West Grand Blvd.

Emergency Department

Shift Days 8am-430pm

Full Time

Role Overview

As a Patient Registration Representative, you will be the first point of contact for patients, ensuring a smooth and welcoming experience. You'll handle patient registration, insurance eligibility verification, and cash collections while advocating for patient needs. Your role is vital in creating a positive and efficient healthcare experience for all.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Follow standard operating procedures for patient registration, including face-to-face check-in and preregistration.
• Confirm insurance eligibility and manage cash collections.
• Update patient registration and insurance information accurately.
• Respond to inquiries from callers and customers, advocating on their behalf.
• Provide efficient and effective customer relationship management, instilling loyalty and anticipating needs.

Required Qualifications

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors.

Preferred Qualifications

• One (1) year of experience in patient admitting, registration, and/or insurance eligibility verification in a hospital or medical office setting.
• EPIC training/experience and familiarity with insurance payor systems and ICD-10 medical terminology.

What We Offer

At Henry Ford Health, you'll find opportunities for career growth, collaboration with dedicated professionals, and the chance to contribute to mission-driven work. We prioritize learning and development, empowering you to make a meaningful impact in healthcare.