Patient Registration Rep - L&D/Inpatient - 20 hrs/wk - Variable Shift - West Bloomfield

Henry Ford Health; Troy (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health seeks a patient registration professional to manage the front desk, handle face-to-face check-in, preregistration, and verify insurance eligibility. You will respond to inquiries from patients and visitors, advocating on their behalf to ensure needs are met and delivering strong customer relationships in a hospital setting.

Responsibilities include updating registration records, cash collections, and collaborating with clinical and non-clinical staff to maintain smooth patient

Qualifications

• High school diploma or GED required.
• One year of experience related to patient admitting, registration and/or insurance eligibility and verification preferred.
• EPIC training/experience preferred.
• ICD-10 medical terminology experience preferred.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
• Must be willing and able to instruct others. Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.

Responsibilities

• Follow standard operating procedures and protocols for patient registration activities.
• Handle patient reception, face-to-face check-in, preregistration, and insurance eligibility confirmation.
• Respond to inquiries from callers/customers and ensure patient needs are met.
• Provide efficient, effective customer relationship management as the front-door contact.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or GED

Tools

EPIC training

Insurance verification software

Microsoft Office

Job description

General Summary

Under general supervision, follows standard operating procedures and protocols for all patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

Under general supervision, follows standard operating procedures and protocols for all patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

Education/Experience Required

• High school diploma or G.E.D. equivalent required.
• One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.
• EPIC training/experience preferred. Insurance payor systems experience preferred.
• ICD-10 medical terminology experience preferred.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
• Must be willing and able to instruct others. Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.