Patient Registration Rep - Patient Access

Henry-Ford-Health-2; Rochester (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health is seeking a Full Time Patient Admitting Representative to manage patient registration, insurance verification, and cash collection duties. You will serve as the welcoming front door for patients and visitors, ensuring accuracy and efficiency in every interaction.

Midnights shift requires strong Microsoft Office skills and familiarity with Epic or similar systems. The role emphasizes exceptional customer service over the phone, in person, and in writing.

Qualifications

• Education/experience requirements include a high school diploma or GED.
• One year of experience in patient admitting/registration or insurance eligibility preferred.
• EPIC training/experience and insurance payor systems experience preferred.
• ICD-10 terminology experience preferred.
• Strong computer skills and MS Office proficiency.
• Ability to meet/maintain customer service standards via phone, in person, and in writing.

Responsibilities

• Handle patient registration, preregistration, insurance eligibility verification and cash collections.
• Provide welcoming front-dood service, address inquiries, and advocate for caller needs.
• Act as a courteous first point of contact for patients, visitors, and staff.

Skills

Customer service

Verbal communication

In-person communication

Written communication

Microsoft Office

Education

High school diploma/GED

Tools

EPIC

Job description

• Full-time

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.
Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.
Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Full Time

Midnights

Under general supervision, follows standard operating procedures and protocols for all patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

Qualifications

EDUCATION/EXPERIENCE REQUIRED:

• High school diploma or G.E.D. equivalent required.
• One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.
• EPIC training/experience preferred. Insurance payor systems experience preferred.
• ICD-10 medical terminology experience preferred.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
• Must be willing and able to instruct others.
• Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.