Patient Registration Rep - Emergency

Henry-Ford-Health-2; Jackson (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

Henry Ford Health in Jackson, MI is seeking a Front Desk Patient Registration specialist. You will handle patient check-in, preregistration, insurance verification, and cash collections under general supervision, acting as the welcoming front door for callers and patients.

The role requires high school diploma or GED and strong computer skills, with EPIC experience and insurance verification preferred. Join a busy hospital setting and support seamless patient access in a fast-paced environment.

Qualifications

• High school diploma or G.E.D. equivalent required.
• 1 year of experience in patient admitting/registration in hospital or medical office preferred.
• EPIC training/experience preferred; insurance payor systems experience preferred.

Responsibilities

• Register new patients and update registration/insurance information.
• Respond to inquiries from callers/customers and advocate for their needs.
• Provide a welcoming front door experience and maintain efficient customer relationship management.

Skills

Customer service

Verbal communication

Telephone etiquette

Education

High school diploma or G.E.D.

Tools

EPIC training

ICD-10 terminology

Microsoft Office

Job description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve. Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact. Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Varible Shifts

Jackson Mi

Under general supervision, follows standard operating procedures and protocols for all patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

Qualifications

EDUCATION/EXPERIENCE REQUIRED:

• High school diploma or G.E.D. equivalent required.
• One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.
• EPIC training/experience preferred. Insurance payor systems experience preferred.
• ICD-10 medical terminology experience preferred. Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
• Must be willing and able to instruct others. Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.