Patient Registration Rep - Warren Patient Access

Henry-Ford-Health-2; Warren (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Part-time schedule

Job summary

Henry Ford Health is seeking a part-time Patient Access representative to handle patient registration, insurance verification, and courteous service at the front desk. You will check in patients, update records, and answer inquiries while maintaining a welcoming, efficient experience for all customers.

The role requires strong communication, multitasking, and the ability to mentor others when needed, contributing to a high-quality patient journey across our Michigan facilities.

Qualifications

• High school diploma or GED required.
• Strong computer skills and proficiency with Microsoft Office products.
• Excellent customer service via telephone, in person, and written communication.
• Ability to manage multiple tasks in a fast-paced environment with frequent interruptions.
• Willingness to train and mentor others.

Responsibilities

• Handle patient registration and check-in processes.
• Verify insurance eligibility and perform preregistration tasks.
• Advocate for caller needs and respond to inquiries across channels.
• Serve as the welcoming front door, ensuring a positive patient experience.

Skills

Customer service

Microsoft Office

Multitasking

Phone etiquette

Education

High school diploma or GED

Tools

EPIC system

Job description

• Part-time

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.
Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.
Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Under general supervision, follows standard operating procedures and protocols for all patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

Qualifications

REQUIRED:

• High school diploma or G.E.D. equivalent
• Strong computer skills and proficiency with Microsoft Office products
• Demonstrated ability to provide excellent customer service via telephone, in-person, and written communication
• Ability to manage multiple tasks effectively in a fast-paced environment with frequent interruptions
• Willingness to train and mentor others

PREFERRED:

• One (1) year of experience in patient admitting, registration, and/or insurance eligibility verification in a hospital or medical office setting
• EPIC system training or experience
• Insurance payor systems experience
• Knowledge of ICD-10 medical terminology