Patient Registration Rep, Bilingual

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

WakeMed Health & Hospitals in Raleigh, NC seeks a Patient Registration Representative, Bilingual to greet patients, check them in for appointments, and coordinate follow-up visits. You will enter demographics and insurance information, collect copays, and schedule appointments as needed.

This role requires excellent interpersonal and communication skills, fluent bilingual written and spoken communication, and the ability to provide basic interpretation services in a fast-paced hospital setting.

Qualifications

• High School Diploma or Equivalent Required
• 1 Year Customer Service Preferred

Responsibilities

• Greet patients and check them in for appointments.
• Collect co-pays and assist with checkout at the point of service.
• Enter demographic and insurance information accurately in the system.
• Coordinate scheduling of follow-up appointments and referrals as needed.

Skills

Bilingual proficiency (English/Spanish

Customer service

Interpersonal communication

Education

High School Diploma or Equivalent

Job description

Overview

The Patient Registration Representative, Bilingual will enjoy interacting with patients, checking them in for their appointments and coordinating follow up appointments. The Patient Registration Representative, Bilingual will accurately perform administrative duties required for patient registration, including entering demographic and insurance information and collecting copays. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Registration Representative, Bilingual will be fluent in bilingual written and spoken communication and will provide basic interpretation services. The patient registration work environment is high-volume, fast-paced and requires the ability to greet and check patients in upon arrival and provide unsurpassed customer service to patients and families presenting to the physician practice or hospital for appointments, surgeries, therapies, or procedures. Registration and checkout are completed at the centralized welcome desks at hospital entrances and medical office buildings as well as at the check in-desk within the physician practices. The Patient Registration Representative is responsible for collecting point of service payments and may also be responsible for scheduling appointments.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well‑being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Not Applicable

Education

High School Diploma or Equivalent Required

Experience

1 Year Customer Service Preferred