Registration | Part-Time

North Canyon Medical Center; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

North Canyon Medical Center in Kentucky is seeking a friendly, detail-oriented Receptionist to handle patient registration, insurance verification, and general front-desk duties.

You will greet patients, screen for required information, operate the switchboard, assist with forms, and coordinate with hospital departments to ensure smooth patient access. Strong communication, organization, and customer service are essential; bilingual English/Spanish is a plus.

Qualifications

• Excellent communication skills across oral and written channels.
• Experience with Computer & Electronic Health Record systems.
• High School graduate; 2 years of clerical experience preferred.
• Strong public relations and customer service background.
• Professional appearance and presentation.
• Ability to multitask, maintain accuracy under interruptions, and use sound judgement.
• Commitment to service excellence and organizational values.
• Medical terminology preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Register patients and verify insurance information with accuracy and courtesy.
• Operate the switchboard in a courteous, professional manner.
• Screen patients for address updates and new visits; update registration accordingly.
• Assist patients with filling out forms and provide information about services.
• Coordinate with hospital departments and physician offices to facilitate patient information flow.
• Prioritize tasks and multi-task effectively to maintain smooth patient access.

Skills

Communication skills

EHR experience

Clerical experience

Customer service

Personal presentation

Attention to interruptions

Sound judgement

Service excellence

Medical terminology

Bilingual English/Spanish

Education

High School diploma

Job description

Description

Responsible for registration, insurance verification, and other patient access functions as assigned in designated registration area(s). Duties include but are not limited to: provide reception duties and assure customers are routed courteously and efficiently communicate effectively with all hospital departments and physician offices to facilitate required patient’s information. Carefully screen patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at the time of the patient’s visit. Operate switchboard in a courteous and professional manner. Assist patients with filling out forms and provide information regarding the services provided. Patient services are the key priority and require receptionist to serve as a point of contact with other internal and external departments. The receptionist should be able to effectively multi-task and prioritize work.

Requirements

• Excellent communication skills to include oral comprehension, oral expression, written comprehension, and written expression
• Computer & Electronic Health Record experience
• High School graduate; 2 years of clerical experience preferred
• Outstanding public relations/customer service experience
• High level of personal presentation
• Ability to maintain accuracy with interruptionsAbility to use sound judgement and cope with potentially stressful situations
• Ability and willingness to exhibit behaviors consistent with standards for performance improvement and organizational values (e.g., efficiency & financial responsibility, safety, partnership & service, teamwork, compassion, integrity, and trust & respect).
• Ability and willingness to exhibit behaviors consistent with principles for service excellence.
• Medical Terminology preferred
• Bilingual English/Spanish preferred