Patient Finance Representative

WakeMed; Raleigh (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

WakeMed Health & Hospitals in Raleigh, NC, seeks a Patient Finance Representative to help patients navigate billing, insurance workflows and payment options. The role emphasizes excellent interpersonal communication and strong customer service while coordinating with patients, providers and insurers.

Responsibilities include verifying insurance, obtaining authorizations, answering billing questions and collecting payments.

Qualifications

• 1 year healthcare experience required.
• Education details: High School Diploma or equivalent; associate degree preferred.

Responsibilities

• Assist patients with billing questions and payment options.
• Verify insurance coverage and obtain necessary authorizations.
• Collect payments and clearly explain cost of care to patients and families.

Skills

Interpersonal communication

Customer service

Education

High School Diploma or equivalent

Associate's Degree in Business

Job description

Overview

The Patient Finance Representative will help patients seamlessly navigate complex billing, financial and insurance workflows. The Patient Finance Representative will accurately perform administrative duties required to work queues, provide estimates, confirm insurance, secure authorizations, answer billing questions, provide estimates and collect payment. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Finance Representative work environment is a professional setting where in-bound and outbound calls to patients, insurance companies and other professional organizations are made. The Patient Financial Representative is a metrics-driven, task-based, self-regulated career focused on assisting patients and families by collecting payments, helping them understand the cost of care and providing financial assistance and payment options and providing support. This role will also assist ancillary providers and vendors.

• Eligible remote states include NC, FL, GA, SC, SD, TN, TX and VA.**

Overview

The Patient Finance Representative will help patients seamlessly navigate complex billing, financial and insurance workflows. The Patient Finance Representative will accurately perform administrative duties required to work queues, provide estimates, confirm insurance, secure authorizations, answer billing questions, provide estimates and collect payment. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Finance Representative work environment is a professional setting where in-bound and outbound calls to patients, insurance companies and other professional organizations are made. The Patient Financial Representative is a metrics-driven, task-based, self-regulated career focused on assisting patients and families by collecting payments, helping them understand the cost of care and providing financial assistance and payment options and providing support. This role will also assist ancillary providers and vendors.

• Eligible remote states include NC, FL, GA, SC, SD, TN, TX and VA.**

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Not Applicable

Education

High School Diploma or Equivalent Required - And Associate's Degree Business Preferred

Experience

1 Year Healthcare Required