Patient Registration Rep

Dignity Health; Long Beach (CA); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Registration Representative to enhance patient experiences through effective coordination and advocacy. This role emphasizes excellent customer service, ensuring accurate patient identification and financial liability collection while adhering to organizational policies. Ideal candidates will possess a strong understanding of insurance processes and medical terminology, along with intermediate computer skills. Join a compassionate team committed to building healthy communities and making a difference in patients' lives.

Qualifications

• 1+ years in hospital Patient Registration or healthcare roles.
• Thorough understanding of insurance policies and medical terminology.

Responsibilities

• Facilitate a positive patient experience during registration.
• Collect and verify patient demographics and insurance information.

Skills

Customer Service Skills

Financial Counseling

Medical Terminology

Basic Mathematics

Computer Skills

Education

High School Diploma or Equivalent

Tools

Point of Sale Devices

Transactional Systems

Job description

Responsibilities

The Access Care Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy during reception, registration, and other interactions during the patient's stay in the facility. Duties include assisting in proper identification of the patient, collection of patient demographics information, financial counseling, coordination with the hospital's bed assignment process, and anticipating and responding to the non-clinical needs of patients and their families. This position may have access to third-party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions and reports, or other documents containing credit card information) from single transactions or a single card at a time.

Position Summary

Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. To ensure appropriate reimbursement for services rendered, primary duties include:

1. Appropriate patient identification
2. Collecting accurate and thorough patient demographic data
3. Obtaining insurance information and verifying eligibility and benefits
4. Determining and collecting patient financial liability
5. Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance

The Patient Registration Representative adheres to the organization’s policies and procedures for resolution of patient financial liability. Additionally, the representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities, and Patient Rights and Responsibilities.

Qualifications

• Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, or other revenue cycle-related roles. 2 years preferred. Applicable education and/or training can be used to balance a lack of experience. High School diploma, GED, or equivalent.
• Thorough understanding of insurance policies and procedures.
• Working knowledge of medical terminology.
• Able to perform basic mathematics for payment calculation.
• Experience in requesting and processing financial payments.
• Intermediate to advanced computer skills.
• Knowledge of charity care programs as well as various government and non-government programs is preferred.

Specifications

Education: High School graduate or equivalent

Special Skills: Typing 30 WPM, computer skills

Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S., from clinics and hospitals to home-based and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring, and our families need protection. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen both inside our hospitals and out in the community.