Patient Registration Representative I PT Evenings

PIH Health; Downey (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare network in California seeks a Registration Specialist to facilitate patient access to care. This role involves managing outpatient and inpatient account registrations, ensuring compliance with HIPAA laws, and providing excellent customer service. Candidates should possess strong communication skills, attention to detail, and a background in medical billing. Bilingual skills are preferred.

Qualifications

• Minimum of 1 year experience in medical office, hospital, or medical billing preferred.
• Bilingual skills in Spanish or Chinese (Mandarin) preferred.

Responsibilities

• Enables patients to secure access to care by performing registration tasks.
• Calculates and secures patient liability efficiently and accurately.

Skills

Communication

Attention to Detail

Customer Service

Problem Solving

Multitasking

Education

High School Diploma

Tools

Word

Excel

Job description

Job Description

Enables patients to secure access to care at PIH Health facilities by performing all tasks related to registration and pre-registration of outpatient and inpatient accounts. Calculates and secures patient liability, including copayments, coinsurance, and deductibles in an efficient, accurate, and hospitable manner to ensure that the patient, physician, and hospital’s needs are met.

PIH Health is a nonprofit, regional healthcare network serving approximately 3 million residents in the Los Angeles County, Orange County, and San Gabriel Valley region. The network includes PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical group, home healthcare services, hospice care, and specialized services in heart, cancer, digestive health, orthopedics, women’s health, urgent care, and emergency services. Recognized nationally for excellence in patient care and experience, PIH Health has been acknowledged by the College of Healthcare Information Management Executives (CHIME) as one of the top hospital systems in the nation for best practices, technological advancements, and quality of care. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Excellent written and verbal communication skills for effective interaction with staff, patients, guarantors, insurance companies, and physicians.
• Attention to detail; proficient in English speaking, spelling, reading, and mathematical skills.
• Ability to learn quickly and follow policies and supervisor instructions.
• Strong computer skills, including proficiency in Word, Excel, and navigating multiple screens efficiently.
• Minimum of 1 year experience in medical office, hospital, or medical billing preferred.
• Knowledge of medical terminology strongly preferred.
• Insurance knowledge required.
• Ability to multitask in a fast-paced, high-pressure environment.
• Strict adherence to all HIPAA laws.
• Typing speed of 45+ WPM required.
• Strong analytical and problem-solving skills with sound decision-making abilities.
• Excellent customer service and phone skills, with a background in the medical industry.
• Willingness to travel to off-site outpatient locations.

Required Experience

• At least one year of experience in a high-volume healthcare facility or medical office setting with strong computer and customer service skills.
• High school diploma or equivalent; continuing education preferred.
• Knowledge of medical terminology and insurance billing strongly preferred.
• Driver’s license required for travel to off-site locations.
• Bilingual skills in Spanish or Chinese (Mandarin) preferred.