Patient Registration Representative

Dignity Health; Los Angeles (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider in Los Angeles seeks a Patient Registration Representative to ensure a positive patient experience during the registration process. Responsibilities include patient identification, data collection, and financial liability determination. Ideal candidates will have experience in healthcare settings and a solid understanding of insurance procedures.

Qualifications

• 1 year of experience in Patient Registration or related roles.
• Understanding of insurance policies and medical terminology.

Responsibilities

• Ensure positive patient experience during registration.
• Collect accurate patient demographic data and insurance information.
• Determine and collect patient financial liability.

Skills

Customer Service

Basic Mathematics

Computer Skills

Education

Relevant Education/Training

Job description

Responsibilities

Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. Primary duties include:

1. Appropriate patient identification
2. Collecting accurate and thorough patient demographic data
3. Obtaining insurance information and verifying eligibility and benefits
4. Determining and collecting patient financial liability
5. Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance

The Patient Registration Representative adheres to the organization's policies and procedures for resolving patient financial liability. They also serve as an information source for patients and families by explaining hospital policies, patient financial responsibilities, and Patient Rights and Responsibilities.

Qualifications

• 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, or other revenue cycle-related roles
• Applicable education and/or training can substitute for lack of experience
• Thorough understanding of insurance policies and procedures
• Working knowledge of medical terminology
• Ability to perform basic mathematics for payment calculation
• Experience requesting and processing financial payments
• Intermediate to advanced computer skills
• Knowledge of charity care programs and various government and non-government programs (preferred)

This position is represented by SEIU.

Overview

Founded in 1887, Dignity Health - California Hospital Medical Center is a 318-bed acute care nonprofit hospital located in downtown Los Angeles. The hospital offers a full range of services including a Level II trauma center, the Los Angeles Center for Women's Health, obstetrics and pediatric services, and comprehensive cardiac and surgical services. The hospital shares a legacy of humankindness with Dignity Health, one of the nation's five largest healthcare systems. For more information, visit here.